Hardee’s — Restaurant in Kingsport

As soon as the 6 of us walked in Mary the manager had a huge attitude of anger. It's was 714 pm. I had my service dog with me. I had him in his shoulder pouch that I carry him in when we go into restaurants or stores. Where he stays in and at my side everywhere. I took my 6 year old grandson by the hand and we sat down at the back table to await the others ordering all our food. At that time there where only 2 other customers in the restaurant eating. Which they left within 5 minutes of us arriving. There was commotion of words being exchanged up front while my family was ordering all our food. Once they all came to the table. They explained that the lady upfront in the back was being very rude and hateful in regards to me bringing an animal in the restaurant and that this was not a place for animals. They explained he was a 7lb service dog for my seizures and medication alert. She did not care. She said she was calling the health board and police on us. But we all sat awaiting our food. While the entire time she kept staring us down and talking about us with an animal in the restaurant and how it was against codes. Peggy brought us our food, apologized for the lady Mary being rude. As we were opening our food . All 6 of the hot ham and cheese sandwiches were still very cold, cheese was not melted at all and ham was refrigerator cold. So we got all of them and took them up and said could you heat these up as they are cold. Mary opened our sandwiches and said it yes they are zero Celsius let me get right on that for you being very rude and then stated again if my dog was not in there that our food would have been made right and not dirty like a dog. At that time I stated he is a service animal with his service harness and papers, he is not dirty nor is he even bothering anything in his pouch. She yelled and said things with her back to us going in the kitchen. Kept talking I asked her to turn around look me in the face like a woman and speak to me instead of running her trap about us. And to forget all the food and to refund our entire check. It got heated again with her not shutting her mouth. Continued harassing us over my service animal. US Dept of Justice Civil Rights Act for Americans with Disabilities Act could truly enjoy chewing up her attitude and the harassment she showed us. I would not ever treat any one this way. She should not be in the management area at all. This was humiliating, embarrassing, stressful and against all ADA codes . Yes, we got our money back., yes we left upset and still hungry. Very bad experience. But hey longhorn restaurant accepted us with no issues and so did cracker barrel all within just a few miles away. I take him in everywhere I go. With NO issues til this manager Mary gave us one. Oh by the way she spelled her name for us hillbilly liars to...

Used to be my favorite breakfast. This morning was the worst experience I've ever had at the Colonial Heights Hardee's drive thru. The lady taking the order didn't turn off the speaker when she was talking to coworkers, making it difficult to know if she was taking my order. She also sounded sick. The cashier was not friendly at all. When I got to the window, she asked what I had ordered. I told her I ordered 2 steak biscuits, and she told me the total. A lady came to the cashier with a bag with a biscuit and gravy in it. The cashier told the lady that she needed 2 steak biscuits to which the lady replied that 2 steak biscuits hadn't been ordered. She went to the back and came back with 2 biscuits, and the cashier shoved the bag at me and said, "Here." When I unwrapped our biscuits after getting home, they were in a different wrapper than what I'm used to and the meat was shaped differently than a steak biscuit. Upon biting into it, I discovered it was a chicken biscuit. It wasn't bad, but I really, really wanted a steak biscuit. And when I looked at the receipt, it was for a biscuit and gravy. This is the only poor review I've ever left. I won't go back to Hardee's for at least a year, to give this crew time to cycle out...

UPDATEJUNE 2 2025 I RECEIVED A REPLY, AFTER POSTING THIS REVIEW, WHICH I WENT TO CORPORATE WEBSITE AND FILLED OUT ALL INFORMATION REQUESTED. NO ONE HAS RESPONDED AS OF TO DATE. I DO NOT FEEL THIS NEEDS TO BE FORGOTTEN OF THE HORRIBLE AND EMBARRASSING TREATMENT WE RECEIVED FROM A MANAGER AT THIS FACILITY. I AM STILL VERY TRAUMATIZED OVER THIS ENTIRE VISIT. I FEEL LEGAL ACTIONS NEED TO BE TAKEN AGAINST THIS INCIDENT. AS IT WAS RECORDED AND ALL IS ON VIDEO AT THIS LOCATION. NOT ONLY THEIR FACILITY BUT OUR PERSONAL CELL PHONE HAS A AUDIO RECORDING FROM THIS TERRIBLE EVENT. WHICH HAS BEEN SAVED AND BEING KEPT. Mary the manager on duty on 5/26/25 was the most cruel and rude person. She is totally against service animals and people with disabilities. she caused a huge seen about it all. our food was cold and we asked for it to be reheated she fingured our hot ham and cheese sandiches 3 of 6 we ordered. waded them up in her hands and proceeds to say yes these are zero degrees celius very cold. if you would not have brought your dog it could have been hot but i will get this fixed and remade. continures talking badly. so we asked to be refunded which we were. we left al...