Pizza Hut — Restaurant in Kingsport

Worst service I have EVER received from a Pizza Hut! Saturday Night, 11/4/2023 I ordered a Medium Pan Pepperoni Pizza to be delivered to my house at 5:44. It was set to take 35 minutes TOPS. It took FOREVER for the driver to get to me. I watched the tracking just to see the driver go the wrong way. Then when I finally got the pizza, it was COLD! I gave the pizza right back to the driver saying, "You can have this back. It's not even hot. I will be calling the manager about this." I don't mean to be rude, but I have a friend who works that very same delivery job. I know they have GPS technology. If you're a delivery driver, and can't even find my place with a GPS, you need to resign immediately because you're not cut out for the job. I live in apartment D48 in Allendale Falls. The Community IS NOT that big. Even with my limited vision I can see the sign on the building that has the letter and the numbers it goes between... right there large as life. Do I need to have a LED signal like it's the Bat Signal? Earlier today, my friend got Dominos which was delivered by Doordash. No problem finding the place. I have been trying to contact the manager for the last 30 minutes to either get refunded or get a fresh one sent out again. It's VERY rare that someone makes me lose my temper verbally, but this place has crossed that line. I have been hung up on 5 times one of which was with the manager on the line AFTER I told them the issue. They got me SO frustrated with them, I threatened to alert Cooperate about this. FINALLY I get ahold of the manager for him to sort it out. You know it's bad when the manager had to give away free stuff to say We're Sorry. I was upgrade to a Large Pan Pepperoni Pizza and got a free Diet Coke. So I was told, we'll send it out as soon as possible. About an hour later, here comes the delivery driver. So much for as soon as possible. I was watching the tracking. The driver was circling around the community looking for the place. Are you seriously telling me you don't get enough deliveries in Allendale Falls to KNOW the layout? Isn't it part of the Drivers Job to KNOW the lay of the land? Finally I got so fed up I walk out of my house and CALLED THEM wondering where they were. I had to give THEM instructions how to get to ME. You seriously couldn't get more unprofessional if the customer is having to instruct the driver how to get to their destination, when Delivery Driving is all about knowing how to get around. Again, if you can't figure out how to get around WITH a GPS, which I know they have, you need to resign. Immediately. Because you are not going to make it as a delivery driver. ESPECIALLY when, when it comes to food delivery, every second counts. Every second you waste is the food getting closer to getting cold. I've had issues with food delivery in the past... But if I can't even get good food delivery for a location that is right around the corner, I'm never ordering delivery again. I paid over $20 for this food all of this to go down. This conflict took over 2 HOURS to resolve. And when I finally did get the food, all I can say is, meh, I've had better from this place. Not only will I NOT be getting Delivery from anywhere ever again because of this, I will no longer be eating here either. I have SO MUCH I COULD say negatively about this place, I can't even fit it within the character limit of this review.

Needless to say, this place has earned 1 star out of 5.

EDIT: Made an order on 3/10/23. Lana was my Door dasher. First off my Pizza was late. Second they had to contact me where my address was. It's your job as a delivery driver to find your location on your own. Asking the customer is very unprofessional. If you can't manage that you need to get out of the business. Third my pizza was cold. Fourth, she didn't even use the pizza bag to keep it hot in this 20 degree weather. I'm going to be contacting the manager on Tuesday for a refund or I'm contacting corporate. I should not have to instruct the driver where I live or worry if I'll get a hot pizza...

Please staff this restaurant better. The other night I ordered just 2 stuffed-crust pizzas for pickup. I scheduled the pickup time for 9:00pm. I arrived at the drive through at 8:50pm and literally did not leave the store until 10:45!! The person in front of me waited forever, then when it was my turn... the young lady at the window barley even had a moment to look at me. Everyone behind me in the line ended up leaving over time but I had already paid online so I stayed. I had hungry my 5 year old child at home waiting for dinner to arrive... you can imagine how stressful that was. Apparently the order got lost, in which case I had no problem ordering from a different restaurant to get food home to my kid in time, but the workers were so busy that I was only spoken to like twice the whole time I was waiting so I just kept on waiting- having no clue what the holdup was. I am only giving 2 stars for the outstanding effort shown by the employees. I was a shift leader at Pizza Hut for 9 months so I recognized how difficult the shift must have been for those workers as they were jogging around the kitchen- doing the best they could to serve people while only having like 5 staff members on a Saturday night. I wish I would have caught the name of the girl at the window because she offered me a free drink and was truly doing the best she could... but spending almost 2 hours at a drive through window when I was actually early for my pickup is unacceptable and completely the fault of the management staff! Please do better for your customers & staff and as a Pizza Hut regular, I will not be ordering from this store again...

The pizza is exactly what you expect from pizza hut (I really like their pizza). We mostly went because their salad bar was open again after being discontinued due to covid regulations. However, the variety on the bar was lackluster, you paid per trip, and just 1 visit was rather expensive for what you got. If it were just that though, I wouldnt have been too put off. The reason for the low rating was the fact that the manager was fussing to/about his employees at a volume clearly audible in the dining area and there was lots of inappropriate language being used for a public business. Both my partner and I were feeling very uncomfortable due to this exchange. I suppose its possible we misunderstood the context but it went on for the majority of the time we were there and I cant imagine it was somehow joking banter. If I were being spoken to like that at work I would be finding new employment. I don't care if admonishment was warranted, people deserve to be treated with respect. Cussing out your employees is not okay. We have a lot of options for pizza in our area, and if we really are craving Pizza Hut we will have to support a different location. I cannot justify going back to this particular one after...