Dunkin' — Restaurant in Kingston

GO SOMEWHERE ELSE!!! I have had consistent issues with this Dunkin donuts.

One time I had ordered an iced matcha and the lady told me she had no idea what I was talking about so I said never mind. I had also ordered an apple donut and wanted to try the avocado toast with bacon as I’ve never had it before. When I get to the window the lady hands me an iced pumpkin coffee, my donut and the toast. I told her the coffee wasn’t what I ordered and she took it back and I left. When I got to work my doughnut was wrong and I got no bacon on my toast which they charged me extra for.

Then another time I ordered a frozen hot chocolate with the new seasonal doughnut and a bacon egg and cheese on a bagel. When I put in this order at the drive through they said maybe they could do the hot chocolate. I pull up and they take my card and charge me without telling me they could or couldn’t have made it. They give me all my stuff and I go to work. When I open my sandwich there’s just egg and cheese so I drive back and ask them to make it again. There was only 3 younger teens in there. No manager I could see and the floors were covered in spilled food...

This Dunkin' Donuts has severely went downhill since I moved here about a year ago. When I first started coming here there was a really nice manager but she is unfortunately gone. Now this place is just run by young kids who don't know what they're doing and who do not want to offer help when they make mistakes. One of the kids made my moms latte wrong 2 days in a row and tried to tell her thats how its supposed to be. (It literally looked like chunky mud and its supposed to be a light colored drink) He would not fix it for her eventhough she told him it was made wrong. He kept insisting it was correct. She had to go to the dunks next door (in nouria) to get it fixed. Today, i ordered lattes for my mom and i and decided to get myself a donut. The donut was upside down in the bag and when i took it out there is no frosting on the donut. It is all stuck to the bag. They just have no care for their...

Horrible. The floors were disgusting. I ordered 2 dunkin refresher with lemonade and they gave me green tea. Then they didn't let me get it changed. After I ordered a bagel and she didn't cook it ALONG with the fact that there was Macha or some tea on it so when I bit into my cold bagel it didn't even taste good. The people were very rude and did not keep the place clean. I will not be back, ALSO their manners were horrible. I paid and they asked if I wanted my change back? I would've let it slide but when I said no she put it in the tip jar and then screamed "next". The lady in the back that cooked my bagel was in such a rush even though there was barely a line and I had also ordered avocado toast. There was no bacon on it. I had to order my own bacon. DO NOT GO. There is a dunkin right next to it and they treat you...