McDonald's — Restaurant in Kingston

This place is a BIG NO!! Went through drive-thru at 12:26 p.m. on a very rainy Monday afternoon. Ask for a quarter pounder with cheese and lettuce and tomato and onions and pickles and nothing else also ordered two kids meals and a big mac. The woman asked me if I wanted a Big Mac meal and I said no just a single Big Mac she was very nice she said thank you and repeated the order back to us. She then told us to drive up. We paid and then drove up to the pickup window. When we got our food we checked it and there was no Big Mac. We looked at the receipt and we were not charged for a Big Mac, apparently even though the woman asked me if I wanted a meal and I said no just a plain Big Mac and she repeated it back to me somehow she failed to put it on the order. We told the woman at the pickup counter and she wasn't real happy about it but she did ring me up for a Big Mac I gave her my credit card and we waited for her to bring the big mac. While we were waiting for the Big Mac my daughter opened up her Quarter Pounder and at which time she realized that there was no lettuce and tomato on it but then we looked on the receipt and you can clearly see that the woman did not put lettuce and tomato, even though she repeated the order back to us and said lettus and tomato she once again failed to put that on the receipt. When the woman brought us the Big Mac my daughter said to her I was supposed to get lettuce and tomato on my Quarter Pounder and it's not on here at which point the woman at the window stared at us and made no comment whatsoever we waited for a response and we could tell she was not going to give us one. It was quite obvious that this woman really did not give a crap and she did not want to take that quarter pounder back and put lettuce and tomato on it. And so after another moment my daughter said ,are you kidding me, and we just left. I would like to say that we were the only people at the drive-thru and there was nobody inside, there was nobody even in the parking lot. There were no cars anywhere. Just us and they couldn't get the order right. As far as the food was concerned it was all pretty much room temperature. Do yourself a favor don't ever go to...

Slowest "fast food" restaurant I've ever encountered...food was ice cold and employees seem as if they were never trained properly and act like a deer caught in ur headlights when they r asked the simplest of questions..seems as if there is no management guiding these young employees..I waited 20 mins in the drive thru line that only had 3 cars, one in front of me and 2 behind me and I asked about using a promotional coupon and they tried to not honor the coupon and proceeded to charge me full price which I don't mind paying full price if the food was any good but it isn't and when I asked for extra pickles on both burgers there was a total of 1 pickle between the 2 burgers...I've never had problems or been discouraged about returning to this McDonald's but since they started renovating( it's taking forever it seems) I've had multiple orders that were well below there usual standards...this is the 2nd weekend in a row that I've been hungry that after going to that location I was more than disappointed and still hungry. It will take an act from God before I give them any future business and any of my friends and family business as well..if u want a late evening meal it's worth traveling to the next town and avoid giving them ur business just so u get what u want and how u want it in a...

One of the formerly excellent McDonald's locations in the area unfortunately experienced a decline in its overall service. To clarify, I want to emphasize that my dissatisfaction is not rooted in racism, nor am I professionally trained in business operations. However, it was quite inconvenient & inefficient when not a single employee at the establishment could communicate in English effectively.

I made multiple attempts, both at the speaker and at the window, to place my order. Despite my persistent efforts for approximately 10 minutes, I was unsuccessful. This is not an exaggeration. I was left with no choice but to leave without being able to order my meal.

I strongly believe in supporting individuals who are in the process of learning English and helping them secure employment. However, it should be done in a manner that does not compromise the functionality of the restaurant.

Update 10/13: I went here today and got just an apple pie, thats it. When i got it it was completely room tempurature not heated at all, and i checked my amex bill today and they double charged me ... $5.13 for one apple pie,...