Papa Gino's — Restaurant in Kingston

At 6:15pm I ordered our pizza, chicken/fry basket, and small breadsticks for a scheduled pickup time of 7:00pm. The “pick up asap” time was for “6:55”. Since I work until 7pm in the same plaza as the Papa Gino’s, I figured that 7:00 was a safe time. Definitely didn’t want our dinner to be done way before the pickup time. Waited in line for a little longer than expected, no big deal. Once it was my turn at 7:10, it took a fairly long time to find. Down and to my left I saw food under a hot light with times labeled “7:20” and others “7:30”. I hoped our 7:00 food wasn’t done and waiting under a hot lamp for 30 minutes or so.. finally, our food was found, on a shelf behind the cashier with a plethora of other items. When I was handed the food, was barely Luke warm to the touch. Took 7 minutes to drive it home. The pizza was hard as a rock. My daughter said her chicken basket was “alright”. The breadsticks were slightly salvageable. 2 slices of a rustic pizza were eaten. The rest wasn’t touched. Highly disappointed in...

I recently visited the Papa Gino’s in Kingston, MA for the first time in a few years. The place has definitely changed for the better, with modern decor and sleek hardwood floors giving it a fresh, updated feel. Since it was conveniently on my way from work, I placed an online order and was given the pickup time of 6:55 PM. Unfortunately, things took a turn for the worse. I arrived at 7:00 PM, only to wait until 7:28 PM for my order to be ready. The question is, why not provide a more accurate pickup time? When my name was finally called, the pizzas were handed over with no acknowledgment or apology for the delay. While I didn’t expect stellar customer service, the lack of basic courtesy was disappointing and reminded me why we had stopped coming here before. That said, the pizza and breadsticks were still just as...

Let me tell you right now! If you just parked yer car down by the 'arvard yard and you're ready for a meal, Papa Gino's has got you covered. I've been working in the area for two days now, and this is my first actual meal in Kingston aside from the salad I got from the Big Y - these guys (and gals) are here to impress!

From the delicious slice of pepperoni pizza that is kindly resting in the pit of my stomach, to the Grade A clam chowder that is 100% reminding me that I'm in New England and no longer in LA, to the outstanding service provided by Mitch, I can say that my first Papa Gino's experience was divine!

I will definitely be recommending this restaurant to my coworkers, and anyone else who's looking for a good meal in Kingston, Massachusetts!

The British...