Bojangles — Restaurant in Knoxville

I live just down the street from this Bojangles on Strawberry Plains Pike, and I’m extremely disappointed—especially with how I was treated by the manager, Carrie. This was only my second visit, and it’ll likely be my last.

It was pouring rain, and I had a child and a dog in the car. I parked and placed a simple mobile order through the app to avoid making anyone get out in the storm for curbside. Once I paid, I went through the drive-thru to pick it up.

After first speaking to the automated system, I let the employee know I ordered through the app. I was shocked when she told me I had to come inside to get it—even though it was absolutely pouring and there wasn’t a single car in the drive-thru. I explained the situation, but she wouldn’t make an exception. I asked to cancel, but was told I had to do that through the app, which I couldn’t figure out since this was my first time using it.

I ended up parking and walking in. The order was already ready. When the employee asked if I still wanted it, I said yes, but I really would’ve appreciated being handed the bag at the window, especially under the circumstances. I asked who I spoke to at the speaker, and they told me it was their manager—Carrie—who had just gone to the back.

There was no line, no rush, no reason to be so inflexible. Just a complete lack of customer care and basic decency.

With all the negative reviews and bad talk around the neighborhood about this new location, Bojangles might want to seriously consider new management. What would Gary Vaynerchuk—who sits on Bojangles’ board—think about this kind of customer experience? This is not the way to build loyalty or community support. Bojangles should and...

I was so excited for this new restaurant to open because we haven't had anything new in strawplains for a while. How can a business, not even two months open, be this bad? The automated ordering process didn't bother me. It was the gentleman opening the window smacking his lips and chewing with his mouth open that grossed me out. He literally just stuck his hand out waiting for me to give him payment. He didn't say good morning, hello or thank you. He said nothing. Probably because he was too busy eating. He handed out my food and drink and said "here". It was very awkward and off putting. I won't be back to this location, especially since I was made to feel like an inconvenience to them for even being there. The chicken biscuit was hard and crunchy but the bo rounds were perfect. However, that isn't enough to keep me coming back. You need an overhaul of your staff otherwise you will end up being another failed business on Strawplains. You need to train your staff that it is not OK to eat while handling customers food and that it's OK...

My first time ever visiting a Bojangles, its all my mother talks about me needing to try it. The closet location to me is a little over an hour away. While on my trip, my fried chicken loving friend mention the place with the best chicken starts with a B. I shook my head and said please say you aren't talking about Bojangles. Sure enough he was, so before we got back to Ohio we stopped here to try it. The atmosphere was like any other fast food restaurant, it was chill and clean so that's a plus. The staff however was great and truly gave southern hospitality. My friend wanted a 3 piece mixed or something like that but it didn't come like that, the manager came over and went through a couple of different options to find him what he wanted for the best value. I mean honestly they were very friendly. If ever I'm traveling that way again I will certainly pay them another visit. And yes my mother and my friend might be right (don't tell either one of them I said that) the fried chicken was...