Casa Grande — Restaurant in Knoxville

We are new to Knoxville and I wouldnt recommend this place to anyone after last night. Although they were extremely busy which i absolutely understand happens sometimes, our waiter was horribly rude, rolled his eyes and was harsh with an absolute horrible attitude we actually had other waiters have to bring us things because at one point our waiter looked at us and said "I'm busy" when we had already waited for a period of time. When we tried to explain why our service was so bad with our waiter and his negative attitude we got told we are sorry but we were extremely busy. We rarely go out to eat due to having to special needs children but then to go to a place where we were rudely treated is extremely upsetting. The food was amazing however the customer...

Was decent. The waiter listened and got our order correct, but had trouble understanding our questions and had to have us repeat things on top of having to go ask someone else about the items on the menu and what they are. The price was fair. The staff doesn't seem to eager to engage with the customer. When I paid the woman almost seemed put out by cashing me out and seemed upset that she had to wait for me to calculate the tip, so much so that we went on to another customer who then reached over my shoulder to pay her bill; rude much? Whatever happened to courtesy and personal space? It caused me to hurry and in return calculate incorrectly. Don't think I will be a regular at this place, between the language barrier and the...

Everything was great until I asked for an itemized receipt to show how $6.25 multiplied by 2 equaled $17.25. I wanted to close the food out on a business credit card. That is when our service got bad and I started get names muttered at me in Spanish. I was fully prepared to stay here all night and have a lot of fun, just wanted to close my food out. Instead, I decided to leave only a 33% tip. Not my fault they tried to add extra charges and didn’t think I would notice. Probably wouldn’t have care about the extra few dollars if it wasn’t a business credit card. Always be aware of who you’re serving and don’t assume all Caucasian people don’t...