Chick-fil-A — Restaurant in Knoxville

This has got to be one of the worst locations. Every time I order for delivery to my job it always something mixed up. I order today around 1:15 and what was suppose to be my order arrived around just before 2. Order was completely wrong except they gave me the right drink. Tried calling the delivery driver back and it went straight to voicemail go figure. Then I called the restaurant and spoke with Elsa and she was going to bring my replacement meal back to me. She said it would be about 20 minutes. Still on lunch this whole time waiting on my order. So a little after 2:30 called to check on my order was told she had a left a few minutes ago and would be arriving shortly. I waited some more time and when I seen it was 5 minutes to 3 I called back and was told Elsa was back at the restaurant by another employee who answered the phone!!! She puts Elsa on the phone and she said I handed your food to a lady at your job and she said she will give it to you. I have no idea who this mystery lady is she claims to have given my food to that I paid for plus left a tip and I am still hungry and now irritated. She proceed to tell me she dropped my food off around 2:30 and I explained to her that your co-worker said you had just left around that time so how did you get here when they said you have left only a few minutes ago. I told her she didn’t follow the orders that where on my replacement order because it specifically say HAND TO ME ONLY not some random person who I don’t know. She proceed to act as if it was my fault like she did the right thing. Now I have to wait 3-5 business day to get money back from food I didn’t get to eat. I never have this problem from any other location but this one. I will not be ordering from here again and I order at least once or twice a week. You don’t treat your customers like this and especially your loyal...

I've been to quite a few Chick-fil-A locations, and since I know how this restaurant normally operates I am blown away by the mess I've experienced here in the last six months. I have consistently had items missing from my order, mostly when I order from the app, resulting in my having to wait for them to make the missing items even though I ordered ahead through the app, which defeats the purpose of ordering ahead. One such time I went to the counter to pick up my carryout order, and the employee argued with me that my husband had already picked up my order for me, which is quite a remarkable feat for him since I am not married. They remade my order, but it took more of my limited lunch break than it should have and I was not happy. Which made me even more frustrated the next time I went on my lunch break and got my order through the curbside pick up and drove away before I realized they hadn't given me one of my items. With no time to go back, I called the store and spoke to one employee, who was friendly and charismatic and assured me that he had recorded that I was owed the missing item in such a way that "when you come to pick it up in a week or even in a couple of months, you don't have to worry about if I am working then, they will be able to look it up and give you that item for free." The next time I went I told them about this, named the employee and told them what he had said, and was told they couldn't honor that because I hadn't picked up the item within a day or two of the incident, a direct contradiction of what I was told previously. Having worked in fast food myself, I'm normally quite understanding, but since I've been served frustration and disappointment more consistently here than my actual order, I absolutely will not be back to this...

I was in the drive through and placed my order. realized i was missing food when i had gotten home. had to come back and went back inside bc they forgot 3 of my hash browns and 1 chicken mini. my receipt was brought to a manager and she acted like she was so confused how it could have happened. people forget things, not mad about that. she come over to me and said “so you come back 40 mins after you placed your order?” yes, i sure did. i waited in your alls long line, and then went and got starbucks and then went home, and then had to come back. so yes, that will take about 40 mins. and i explained that to her. and she said “i’ll do it for you this time, but next time you need to call so we can keep track of our orders”. well, i shouldn’t have to cater to you and how you run your restaurant, when you and your team are the ones who forgot. it’s not my fault yall forgot. i wouldn’t care about the food if one of the chicken minis wasn’t missing because then one of my kids wouldn’t have food. the sass that came from her mouth when asking me if i would drive back 40 mins later was just unnecessary because, obviously yes i would, im standing right infront of you lady. i hadn’t experience any chick-fil-a worker to be rude to me, until today. she worked on the morning shift 5/4. i came back to get my order fixed around 9:15 ish. she had an accent, dark brown hair pulled back into a bun, and glasses. it really wasn’t even what she said to me, it was how she said it. it was just blatantly rude. to be met with her being rude, after already being frustrated having to drive back...