Taco Bell — Restaurant in Knoxville

Huge taco bell fans. We order taco bell a lot! We live closer to the west town mall location, but I always make the drive here. This location has always, in our books, been the best one. This last visit was far from the normal. Ordered steak quesadilla combo, received chicken. Dorito Loco taco was a tiny sad, half scoop of meat, the shell was broken making it hard to eat even if it had enough filling to make it worth it. (First 2 pics) Loaded taco fries were about 10 fries with meat and nacho cheese. No lettuce, no tomato, no spicy ranch. (4th pic) Didnt receive one item at all, a $3.99 chalupa. Cheesy gordita crunch had little filling, shell cracked into shards, no spicy ranch. Melted cheese only in one small section, with barely anything inside. (3rd picture) I have ordered these same items countless times. Our order rarely changes, so I know the quality is not up to par, or even close. I called the location multiple times to no answer. I was not informed if they were sold out of anything. With the location not answering, and the survey gives no option to put personal info to get a call back, I am leaving this...

This is the 2nd time I’ve given this location a chance because of convenience, but it will be the last. I was given the wrong items/had missing ingredients on both occasions. The first visit was a Crunchwrap that wasn’t closed and didn’t have any nacho cheese and hardly any meat. This time I ordered the new chipotle cheddar chalupa combo, paid, and drove away so I didn’t catch the mistakes until it was too late. First, all 3 items were put in the bag upside down so everything fell out when I tried to get the first item out of the bag. Ok— lesson learned, so I was careful about getting the other items out of the bag. Second, I was given the wrong items. These were chalupa supremes and not the chipotle chalupas I ordered. On top of it, the crunchy taco had a wonky half broken shell that crumbled just opening it. The food was hot at least and the shells weren’t empty this time, but that’s not enough to redeem the experience. I ordered that chalupa combo for the chipotle sauce not for sour cream, so I’m $8 poorer and very...

This taco bell is much better than the one by the airport. This Taco Bell is on the interstate so lots of people coming and going especially when people are getting off work. Never had an issue with the quality of the food at this location. The quality is top notch here. I've only ever had 1 issue. I had to wait in line awhile at the drive thru once this week. They said over the intercom that they were short staffed and were only doing short orders. I was encouraged to not order more after only ordering 2 burritos and 4 tacos and a drink.

Management should seek to understand and remedy some of these staffing issues. I don't understand how spending 30-45 seconds to explain the situation is making anything better. Your cycle time was around 3-5 minutes. The excuses took up 15%...