Original Tommy's — Restaurant in La Habra

I'd like to start this off with wow management what a fantastic job you have done with training nobody to do anything you have still failed as a manager Phil Tommy's at the corporation overall just failedWas in the Drive-Thru two cars ahead of me too 15 minutes to get to the window and another 15 minutes after that just to get my order in 30 minutes for a $10 is ridiculous on top of that I was so disgusted by how they put my food together I didn't even want to eat anymore chili cheese fries chili all over the box watch the cook wipe his hands on his apron about 13 14 times so most likely he's been doing that all day and as you do that all day you just came back. And bacteria and all this bacteria all over your gloves they keep wiping on your apron and then wiping on your new clothes and your new clothes and touching everything around there just makes it faster so yes their management has done nothing Phil Tommy's fill the employees field Cooks over around...

Absolutely the worst, Female manager was rude, nasty, dismissive, and confrontational!! STOLE MONEY FROM ME. They were paid twice. They asked for payment on an order that was already paid from doordash. I had to use my personal card to get a customer order and they refuse to refund me. The manager just confirmed they were not supposed to ask for a card for payment and orders are paid in advance yet the guy at the window last night said he would not give me the food unless I gave him a card. It was close to midnight so I used my own card so the customer would get the order. Doordash confirmed the customer pre paid so I didn't need to pay for the order. The manager told me to take it up with my bank or HR! She was extremely rude and hung up on me. I was very nice on the call, and did not deserve her dismissive nasty behavior. I posted this review on the Nextdoor app as well so the community knows how awful customers are treated at the La...

Our order which is always the same #1 and two #2's. We opened our food and there was no cheese in our fries. I took the card we used to purchase the food, so they could look up our order. Samuel said he had to have the receipt so he could look that we purchased food. I've always loved tommys and we never had an issue even when they made the mistake. We know now that if we were to drive back down here the 3rd time I might as well bought Samuel a meal, besides the fact I'm missing out on the time I could be spending with my family. It's a fact that they made a mistake, but I have to pay for it. I rather go some where professional that will make me happy. We been here about 30 times and our order has been wrong 6 out of 30 yet 3 times we never went back cause of the time. Our neighbors had a similar issue, but we thought it's tommys. But no it's not unless you want to get back there and make...