Unicorn Optical 유니콘안경 — Local services in La Habra

I recently visited Unicorn Optical to get a prescription for new eyeglasses, and I was impressed with their outstanding customer service. From the moment I walked in, I was greeted by their friendly staff who were both intimate and professional throughout the entire process.

What truly set Unicorn Optical apart was the attention to detail and thoughtful touches they provided during my visit. They offered a selection of refreshing beverages with various options, which made me feel welcome and comfortable as I waited for my appointment.

In addition to their top-notch service, they also gifted me a highly practical magnet eyeglass holder. This useful accessory has made handling my eyeglasses much more convenient, and it truly demonstrates the store's commitment to going above and beyond to meet the needs of their customers.

I highly recommend Unicorn Optical for anyone in need of eyewear. Their exceptional service, professional expertise, and thoughtful touches make them stand out from the competition. Don't hesitate to pay them a visit; you won't be...

I have been a loyal customer for some time now, but I am deeply disappointed with the recent experience we had at your location. One of the younger lady staff members assisted and handled a warranty claim for a defective eyeglass frame in a highly unprofessional manner.

Instead of understanding the issue from a customer’s perspective, she treated my wife as if she were being dishonest. Her attitude suggested that all customers are untruthful 99% of the time, dismissing any legitimate concerns without proper consideration.

To make matters worse, we were charged a shipping fee for addressing an issue caused by the faulty product. This reflected poorly on the commitment to customer service.

Given this experience, I cannot recommend this business to others. If customers with valid complaints are treated with such distrust and disregard, it raises serious concerns about the value you place on customer satisfaction.

I hope you take this feedback seriously and address these issues to prevent similar incidents...

I visited this place through a recommendation, and though there is an optical shop just five minutes from my home, I would gladly drive thirty minutes to come here — that’s how much I recommend it. Everyone, except those understandably busy with their work, was incredibly kind. Without even asking, they cleaned my glasses, and when they noticed the nose pads, worn and discolored from long use, they replaced them on the spot.

What surprised me most was a newly installed glasses-cleaning machine — a delightful experience. It felt like watching a car go through a car wash, but this time, it was my glasses being treated to a little luxury. They entered, went through their cleansing journey, and came out sparkling clean.

As for the prices, I will still compare it with other places, but overall, I was deeply satisfied. I got my wife’s glasses here, but next time, I’ll surely be...