TL;DR: They mix all sushi in the same container—even vegetable, fish, and shellfish rolls—without disclosure, which is dangerous for allergy sufferers. Their staff was dismissive and even laughed when I raised concerns. They told me to come get 2 new rolls and then 2 hours later I got a receipt in my email for the 2 replacement rolls... But the card they charged, wasn't even mine lol.
I placed a large order with vegetable rolls, fish rolls, and shellfish rolls. I have a shellfish allergy, which is why I ordered vegetable rolls. When I got home, I discovered that the shellfish rolls had been packed in the same container as my vegetable rolls. I nearly ate it.
When I called, their response was that “every restaurant does this” and that I should have specifically requested separate containers—even though the rolls were not part of a combo. They refused to acknowledge the risk or post any notice on their website about this policy. I have confirmed with multiple people that the resturants they get their sushi from DOES NOT do this.
I returned to pick up a replacement order, and they again dismissed my concerns. They laughed when I explained that mixing the rolls could have been life-threatening. To make matters worse, the receipt for the replacement order shows that the wrong card was charged.
This is unsafe, unprofessional, and dismissive. I cannot recommend eating here, especially for anyone with...
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