Chick-fil-A — Restaurant in Lafayette

I come to this establishment several times per month to pick up mobile orders. The procedure is to go to the mobile order line near the lemonade fountains. Once you are here a member of the team will help you…. Or is supposed to help you. Over the past two months I have been in to pick up mobile orders at least 50 times. No team member comes to help you. They all look at you and then never ask how they can help, or even acknowledge you. Many of them will walk right past you and ignore you! You have to get loud and demand their attention which is unacceptable! Then they want to be upset and offended you had to nearly shout excuse me at one of them. Last night was my breaking point with this problem. Heavenly walked past me 4 times without ever asking how she could help me. When I finally stopped her and said excuse me twice she came over. Found my order and wanted me to confirm the pick up. However the order had a drink so I told her and she was like I need you to confirm it. So I told her I would confirm the pick up once she handed me the drink. The bag even had a straw attached to it to indicate it had a drink. She seemed irritated but fixed the drink then I happily confirmed the order.

The staff ignoring mobile orders is the biggest complaint. It’s rude to not just DoorDash people but also chick fil a app users! I have even watched employees ignore mobile orders to go and talk with someone else standing in the line waiting for food for over 10 minutes. My longest wait here was 36 minutes for an order. None of the other chick fil a locations in town have...

Where’s the Friday morning excitement in the drive-thru staff? They looked miserable. I also would like to point out how one of the guys handing out food in drive thru passed my car that was in front of the line without asking for my name and went to two cars in the opposite lane, several cars behind me, and asked if my order was their order. I watched him come back towards my car and he seriously asked me for my name as if I’m someone in the military. I didn’t appreciate his tone, posture. This one has black hair and might be of some Asian descent. Regardless, I’d like to not have this type of experience again. My Dr Pepper was disgusting and might have been made way before I got to the front...

Okay I have to say that I love the chicken nuggets and the spicy delux sandwich but I got very disappointed yesterday with their service and the food. I’m a Latina and I guess some time people don’t understand my accent so I ordered a Spicy Delux sandwich meal and 8 nuggets meal but I just want one drink so my sandwich wasn’t what I ordered and also chicken was kind of burnt so I have to return it, they really help me with that and give me a new one. I have to say that I was very HUNGRY so I wasn’t happy with their service. Also the new location didn’t help with the traffic because the line was long and don’t allow entrance to they parking lot...