Burger King — Restaurant in Lake City

If I could leave negative stars I would. [We ordered two #1 combos with no substitutions. We paid at the first window, then waited ten minutes at the second window before anyone came to us. A female employee then let us know our hamburgers were cooking. Ok, no problem. Twenty minutes later I motioned for an employee to come to the window. A different female employee came to the window and when I asked about our food told me their broiler had gone down. I asked to speak to a manager because now we have been waiting thirty minutes and given two different stories. The employee said she would get the manager. Ten minutes later I motioned for the same employee to come back to the window and asked her again for the manager. She said he was too busy, then turned and yelled across the kitchen for him. He started yelling back at her ( I could not hear what he was saying). I insisted that he come to the window and speak to me. He finally came over and I asked for a refund (total was for $20.52). He yelled at me that I would need to come inside for a refund. At this time, I had been sitting at this window for over 45 minutes. I insisted he give me the refund there. He raised his voice even more saying he had other things to do than give me a refund and I needed to move out of his drive through or he would call the police. I invited him to call the police but refused to move. He told me to never come back to that location (don't worry, I won't) and threw a $20 bill and some change at me. I do not appreciate being treated this way, especially when I kept my cool and did not yell at him. My husband and I went to the Wendy's down the road. They were much busier than BK and I was able to order my food, pay, and receive my food within 20 minutes. If you any other option, I would definitely avoid this location. When I contacted their corporate office, I was offered a $5 digital coupon. They can keep the digital coupon. It in no way makes up for the...

If I could give negative stars I would. Stopped for a meal today, the young girl at the front saw me enter and said she would be right with me, then proceeded to handle other matters. After 10 minutes, she looks at me again, but doesn’t say anything. At this point, a young man in a nice white shirt approaches the register and says “sorry for the wait sir. I can take your order, but I don’t know how long that will be.” I asked him why and he said something about being put into a management position he wasn’t ready for which resulted in some violations and he was being fired. He was just waiting for the manager to come in to take over. The manager arrived as he was talking and told the guy good bye and he can leave. The guy who was fired asked several times exactly what he was being fired for, but the manager never said. Only told him to leave, which he did without getting his answer. After a few more minutes, the girl who was supposed to be running the front looked at me again and said it would just be a few more minutes. I left after that. I think the wrong person was fired today. The young man who was fired was willing to take my order even though he wouldn’t be getting paid for doing someone’s job. The manager, who saw me standing there, never acknowledged me, just went into the back to clean up. Yeah, definitely the wrong...

This place needs a full close and rehire. I have never seen or experienced what I did today. I have work in fast food. I have even worked at bk. Today, an employee come around the counter to HIT my husband. He had gone to the counter after 2 other customers to have yet another order corrected. They forgot my son's cheese burger in his cheese burger kids meal. I ended up having to jump out of my chair and get in between them to stop her from advancing forward anymore. My teen went into a full panic attack and screamed "everyone shut up!" because it was a chaotic mess. The poor manager looked shocked and thanked my teen for saying that, not realizing she was having a panic attack. I had my husband take our kids to the car while I got bags from the manager to get the food off the table that we had even been able to take a bit of yet. Realizing I needed a drink carrier, I went back to the counter an asked for one. The same woman that came around the counter to hit my husband, handed me one and told me not to be all snatchy. I told her I wasn't being snatchy and she laughed. She was really enjoying the chaos she...