WaBa Grill — Restaurant in Lake Elsinore

I’m not someone who likes to leave bad reviews, especially in this economy, but this Waba Grill is pretty bad. It’s taken several visits to get me to actually come & speak out because I’ve tried talking to the staff, & they’re probably some of the most careless people I’ve ever seen hold down a job. To begin, they’re all on their phone, blasting music. One of my most recent visits they were listening to Immortal Technique, which if you know who that is you know it’s not appropriate for any establishment. When you ask them a question, you really have to get their attention because they’re too busy talking amongst themselves (sometimes they’re even sitting on the counters lol) that you’re just inconveniencing them, & once you can get the question out they visibly show how little they care & they answer with short, unhelpful responses. My question this visit was, how did I just pay $10 this bowl? Their response: “that’s the bowl size”. It was barely covering the bottom with rice & it truly had such small amounts of chicken that it was infuriating because this isn’t the first time they do this. I said, “really because this only happens to me here?” They said “other cooks just get lazy & won’t measure it out”. What else was I supposed to say to that? I paid nearly $25 for 2 of these bowls because I choose white meat only. So fast forward to today where I visited another location, this is what their bowls look like. It’s touching the lid with how full it is & we can always break it up into two servings. I won’t come back to this Waba, just because you’re trying to save pennies everywhere you can doesn’t give you the right to short your customers who...

I have been going to this location for years but it has really gone downhill lately. I went into the facility a couple weeks ago and the cashier behind the counter was very rude. I thought maybe an off day. I get it, we all get them. No biggie. I went in again Tuesday November 28th and the same cashier was there. Again horrible experience. I stood there for a good 2 minutes and she never acknowledged my presence. No welcome in, nothing. After she finally took my order it came to $34. I went to hand her a $50, as I have done numerous times in the past, and she made a remark that she could break that. I said you only owe me 16 dollars in return. She then said I won't accept that. I said why? I guess they have a policy of not accepting anything over $20, which is fine but it was not posted anywhere and I have been paying with larger bills for years at this location. She first said she couldn't break it then said said she wouldn't accept it then turned her back on me and walked away. I am all for policy and didn't make a stink, but the way in which she handled herself was unprofessional. I just said I will go somewhere else, said thank you, then left. Won't be going back to that...

if I could give it no stars I would. Their customer service sucked. I had a 50% BOGO coupon on my app that I had a long time, for some reason it needed me to update my email and it was acting up I had already shown my coupon to the manager but he told me I needed to be able to scan it. So I logged out and created a new account, he assured me the coupon would still be there, then the coupon disappeared and a different one for 25% off popped up instead. The manager would not honor my original coupon and said it was probably from the “weekend” his customer service was terrible, he saw the coupon and did not do the only right thing to do. I will never go back to this wanna grill again. They are over priced and won’t honor coupons that are digital. They are obviously clueless. I ended up not getting anything because I was so upset with how it was handled and I was polite the whole time. So I am upset and will not go to this...