Starbucks — Restaurant in Lake Stevens

Waited over 20 minutes to get my drink. As there was people who ordered after me and before me got their drinks in a way faster manner than I, however the drink was placed till the very end due to the complicity of it, which is no excuse. Mind it was just a frappe. Shame on this Starbucks for using the excuse as their new and learning processes. That’s not how to treat customers especially when drive thru drinks were their number one priority. Spoke with Megan, I believe she was the supervisor on shift and was very frustrating because she was like “I can give you this card for your inconvenience”…… wait, it gets even better, a BIG OLE $4 credit towards your next purchase. Last I checked theirs hardly any items if any on their menu that’s less than $4… given the fact my drink was equivalent to $5.45. This Starbucks locations should be ashamed of their customer service standards and really need to revisit and think of their priorities and processes. No one should ever have to wait more than 5 minutes at a non peak time of their day. I wanted to stop by and check out this new location since it’s within walking distance of my house. But give in the GRAND first impression of how they treat their customers is a SMACK to the face. Until they manage to get their processes under control, I highly recommend you stop at the next most convenient location to get the Starbucks service you want. I’d appreciate if a manager would actually feel super sympathetic towards the mishap and done something right like refund plus a...

We tried this place 3 times with the same disappointing, awful service each time. This last time, I downloaded the app thinking maybe the reason they couldn't be bothered to make our drinks without multiple prompts was because we were ordering in-person. (The cashier certainly seemed annoyed by the inconvenience of customers placing an order at the register.) It still took 30 minutes to get our drinks, so be sure not to park in their 5-minute pick up parking, that's quite the joke. In each of our experiences at this location, it has taken over 20 minutes to get our coffee, we have had to ask multiple times for items, staff generally seems unhappy to be there. My daughter was charged $10.20 for a grande latte and when I asked for a receipt to figure out why, they could not produce one for me. Between bad service, being overcharged, and asinine wait times, we will not be going back. I thought it might be the result of being a new store, but at this point, it's clearly bad culture, insufficient training and/or...

These workers need to learn how to read the order slip. They have screwed up my order every time! The first time they poured my hot quad shot espresso over ice. When I told the clerk it was supposed to be a hot drink she said "well it's kinda warm still" expecting me to just take the luke-warm watered down abomination. I had to INSIST that they remake it. The 2nd time they left out the sauce I asked for. I didn't go back because I was fine with the plain espresso. This last time (and it WILL BE the last time) they didnt make my shots right. When I told her they were supposed to be longshots she took my cup back and "fixed" it. I don't know what this is, but this is NOT Starbucks espresso. It tastes like they dumped drip...