Rosa’s Tamales #4 — Restaurant in Lake Township

Horrifying Experience at Rosa's Tamales #4

I wish I could give Rosa's Tamales #4 zero stars. Our experience was nothing short of a nightmare. We ordered four dozen tamales for a birthday celebration at an elementary school, hoping to enjoy a lovely meal. Instead, we were greeted with revolting food sanitation and appalling customer service.

To our horror, a teacher found a roach in her tamale, which made her sick. This was not only disgusting but also incredibly embarrassing, as it ruined the entire event. Given the circumstances, we expected the restaurant to take responsibility and offer a full refund or a satisfactory solution. Instead, they refused to acknowledge the severity of the issue and only offered a refund for one tamale, despite our spending $75 on the entire order.

Their lack of accountability and concern for their customers' well-being is shocking. I strongly urge everyone to avoid Rosa's Tamales #4 at 4619 S. Kedzie. Save yourself the trouble, and find a place that values cleanliness and customer...

Astounding!! The picture shows all the gigantic pots of homemade Mexican specialities. My mama makes tamales 3 times a year and I love them. No lie these may be better. Sorry mom! 😳 I recently brought my mom and family in. They got asada tacos and enjoyed them very much. The carnitas tamales with the verde salsa are delicious with my Horchata or Atole. The red sauce with chicken ones are perfect for those that can't handle spice. This place opens very early and the people here work VERY hard. It's an absolute must to stop in and take some carnitas y tamales home! I have to come in once a week...

The customer service at this establishment appears to be inconsistent. On some days, there is a friendly and helpful staff member, while on other days, there is a rude and dismissive individual. I understand that the single staff member may become overwhelmed when attending to multiple customers, but it would be beneficial to have at least two people working at the front to ensure a more positive and efficient customer experience....