CrackerBarrel, Lakeland, FL
6/6/24 12:30pm. 2 people.
We ordered ice water with lemon on the side. Amanda brought ice water with lemons floating in the water. Oops!
My husband ordered: Grandma's Sampler Pancake Breakfast. Two Buttermilk Pancakes n’ butter served with two eggs over medium, Country Ham, fried apples and syrup.
I ordered: Homestyle Fried Chicken Salad. Crispy, golden-fried Sunday Homestyle Chicken over fresh greens with boiled egg, grape tomatoes, cucumbers, croutons and Colby cheese plus crackers with Balsamic herb vinaigrette. Amanda asked me if I wanted my chicken fried or grilled on my sandwich. Oops! It’s a Fried Chicken Salad!!
Ok… ordering is done.
Amanda came back and asked me how I wanted my eggs… on my salad?! Oops! They are hard boiled!! She then asked my husband how he wanted his eggs. Oops! He had ordered over medium.
A few minutes later Amanda came back to tell me she would bring me a side dish of lemons for my water. “Ok. Thank you.”
Amanda then returned to asked me if I still wanted a side dish to put my chicken on. “Yes, please.”
Maybe 15 minutes later I see Amanda come out of the kitchen with a tray of food. She heads over to a couple nearby and gives them the food. Oops! It is not their food. After the customer gives her back the food she comes over to our table with the tray of food. She gives my husband 2 hard fried eggs and a dish of grits. She gives me 2 pancakes and a small plate with slices of grilled chicken on it. Oops!
She decided to take all of the food that she brought to us back to the kitchen and find out why they were messing up her orders. Oops!
After 45 minutes of one oops after another we gave up. It took us 3 seconds to decide what to do… We left!
We are very sad to have such a disappointing experience at a restaurant we have always enjoyed.
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