Waffle House — Restaurant in Lakeland

This is my second complaint and honestly. Im over it. This Waffle House was my go to spot for breakfast. I live out in the middle of no where and my husband works overnights. If I ask him to pick up, he'd like to place a to go order, go in and pay and get out as fast as he can. EVERY TIME WE CALL for well over a year now, the line continuously rings, an automated voice says no to go orders or it rings twice and hangs up. Theres instances where it doesnt ring at all. Regardless of the time of night/. Anywhere from 2-7am and everywhere inbetween. Ive even tried calling over the course of 30 minute an hour increments and NOTHING. Ive had managers reach out to me and offer a certificate that I never used and was told that they were sorry and that this shouldnt be what happens and yet its continued. My hashbrowns arent so overcooked that I can almost break my teeth on them. And if you want them "smothered", good luck. I havent seen a tomato in my fiesta omelet in ages. So many jalapeños that they have to be picked out to make it edible. My omelet has been BROWN and overcooked. Old ham. The ingredients piled in ONE spot. The laziness and surely the lack of love or care is awful. Still a better place than Red Top Pit Stop. But definitely going downhill and the convenience does not exist. I understand Waffle House gets busy often, which is why I continue to try and call at different times on different days of the week. And what upsets me more is when I attempt to call and get no answer and my husband drives up there and it's empty. Ive been known to tip my full amount order or more because I understand tips are important and you feel it might up the morale. Nope. I suppose I'll go through the effort of cooking my own and forget about what could be convenient. But I know me no longer going wouldnt change anything. They get plenty of business. But pride and care do not exist here and I just dont believe anyone who works for them even cares at all. "My opinion matters" my a**.

Update 8/30: Still subpar. I assumed that they recently got a new cook and kept trying it over the course of 5 months and something was always missing from my omelet (ham, jalapeños, tomatoes or adding things that don't belong in it, like mushrooms.) Luckily, I don't have any food allergies. I can always make my own, but it's never been as good as Wafflehouse. Idk what they put in it that just makes it better than mine no matter what I do. Lol. But definitely disappointed. Portion size has gotten smaller, normally I can't finish the whole meal. Now I eat it and I'm still left hungry. Which is saying a lot considering I hardly eat and can't eat much without feeling ill. I understand orders get messed up, but I can't imagine being a person with allergies, an eating disorder, or any other aversion craving something from any fast food/restaurant and it not being what they were willing to eat that day and it not being correct. I truly believe people in the food industry don't get paid enough, but at some point...it...

We went there today and i was so disappointed. Since 2 of our regular waitresses were fired and 1 cook . the place has no spirit. The food was wrong. My boyfriend got his food the chicken bowl with pepered chuncked no onions because hes alergic to it because it was wrong they had to re cook it. Then the bowl of gravy was too small the food my friend got said it was the. Worst chicken bowl he ever had since he started going there my food was the cheese steak bowl my hasbrowns were black and i never asked for ham in it but for some reason i got ham. The waitresses were ok but not social. The owner was in the store and the cook and waitresses were putting on a show for him " saying as hes walkimg backwards to the employees door saying" hows everything " then said " im the best cook " because we have respect we just paid our bill and left but it was the worst weve had . I used to like going there it felt like a little slice of home but not anymore. Our waitress we used to have would get a $36 tip for serving us but this time it was so bad that we only gave her a $3tip. You should get the three that got let go fired quit what ever it is they left because of back because they were the best they had. The owner is lucky my boyfriend didnt eat anyof the 1st bowl they made since hes alergic to onions and could have died with out going to hospital if he would have eaten it. Just remember the customer is always right and you must be careful because people are alergic to...

Service today was a little on the rough side. Coke and plate kinda thrown on the far side of the table from where I was sitting. A little unfriendly. Food wise, waffle not the usual, a little on the poofy or mushy side, too much mix and not quite cooked through, came apart trying to cut through it. Bacon was crisp as requested but parts looked uncooked. Sadly, not my usual happy treat to be at Waffle House Day. Returned...on Tuesday, July 6. Sat in the same booth with the same waitress. I brought my neighbor. The place was packed and we waited for a table. My order was similar. Waffle was pecan and cooked well. No bacon, but neighbor had bacon and it was cooked evenly and well. Waitress was more friendly and attentive when needed. Changed to 4 stars. Water was dripping from 2 different places from ceiling, due to rain or a/c. That was off putting and should be addressed... otherwise as far as Waffle House, just as expected...