Arby's — Restaurant in Lakesite

Best manager ever tonight! Brandy deserves a raise, big time! She made one of the very best gyro I've ever had. (And my standards are high because I used to live in Greece)... ... But first my son had picked up my Smokey brisket sandwich which did not seem right. It wasn't heavy enough so I opened it up and saw thin slices that looked like bacon, and I couldn't remember if that was included. It was white, flabby and fatty so I put it under the broiler open-faced. After long enough, it still looked uncooked! I thought maybe I should heat up my cast iron skillet and fry it then put it back on the bun. Knowing that one shouldn't have to go to that trouble, I decided to call. A professional voice asked what would I like to be done about it, so I said I would return there for a replacement. (When I'd had one before, it was heavy with much more meat.) Once there, she said she would make it fresh. Then she said to take a look at it because she thinks she knows what the problem is: a new employee didn't know it was supposed to be thick sliced, so they shaved it thin. Sure enough, she had nailed the issue, so I requested the Greek gyro instead. Brandy also gave us two cookies which were fantastic! A different Arby's is actually closer to my house but my son had been passing by this one. So our cookies were a nice little bonus for our effort in returning. I do recommend calling an establishment to reach a solution instead of saying "I'll never return there" or leave a bad review. I love Arby's food and have appreciated their weekly free sandwich this month! Thanks again, Brandy (or Brandi?) Keep up your great...

We both ordered the gyro meal which was very tasty. We agreed that it should have had a tad more meat as compared to the other Gyros that we've had in this area. We also had to request additional sauce. The curly fries were tasty and not at all greasy. The following is a result of our next visit to Arby's A big Kudo to Kim who appeared to be the manager in charge on the day that we arrived. It was very obvious that they were woefully understaffed and all three employees were doing their best to get the job done. One was in the kitchen preparing the food one was tending to the drive-thru and Kim was taking the prepared orders and assembling and distributing them to the patrons that were ahead of us. When she got a break from all of that Kim came over to take our order. I had received a coupon on my phone that provided for $5 off on an order of $20 or more which are order was but was having difficulty calling up the barcode on my cell phone. Kim very graciously honored the $5 even though I was having trouble with my phone. Arby's should be very proud of the way Kim reacted to the situation at hand. It is those kind of employees that result in...

Update, gave them another try today, I ordered 2 roast beef sandwiches, 2 2pc potato cakes, and 2 milkshakes. Was made to pull up and wait on the potato cakes. After waiting, lady who looked to be a manager brought it out, it was short an order of potato cakes. She went back for another order and was in no hurry at all. It's rediculous that a simple order like that can't be done right. And dont come at me as I have worked fast food and I would not have gotten away with this kind of service.

I would rate no stars if this was an option. Went thru drive thru ordered two sandwiches and 2-2 piece potato cakes. The employee was laughing when the asked to take my order so much so that I even commented about it. They left off one of my potato cakes and I didn't notice until I pulled away from the window. Drove around again and they expected me to wait at the end of the line again!!!! I called mgr and all she could do was ask when I placed the order. I told her I had just driven away and back around and she still kept wanting to ask questions. So while the rest of food was getting cold I was supposed to wait at end of line again! I drove off. ...