Kinkas Bakery Cafe Lutz — Restaurant in Land O' Lakes

My husband and I have been loyal customers since a week after this place opened. They’ve gotten a TON of business (I honestly think they should franchise!) and we’ve always loved coming in and seeing their smiling faces, especially from the older lady who always makes sure to greet us with the most enthusiastic greeting!! Unfortunately, the downside of small businesses is when they start accumulating more business, something has to fall short- whether it be the service, the quality of food, or the environment. Recently some of our orders have been not up to the standard we were so used to. But we never bring it up and give grace because we can understand as business owners ourselves how hard it can be to juggle so many hats as a local business, they are 100% a town favorite! I can agree that the cashier has an attitude and sometimes is very nice but other times appears burnt out or as if she can’t wait to leave. Asking questions seems to be such a burden or irritation. The owner has always been top notch, but recently gave us attitude and kept talking over me when I was expressing concern over such a small misunderstanding between me and one of the servers who seemed to not understand me. I even advised my husband to address the matter away from customers to not upset the workers and come off as though we were trying to embarrass them for something so small. I NEVER complain because these people have been nothing but nice to us, which is why i felt so comfortable addressing the issue as well but to no avail. I don’t expect anything but common courtesy. The cashier definitely made some passive aggressive remarks to my husband as well and my food was exactly how I thought it would be because they refused to just give me a fresh servicing of pernil. The order I had was extremely dry and the skin was sticky, cold and chewy. I felt patronized and as if I was talking like a Karen when i was extremely apologetic for even bringing up the issue and causing confusion at all but the cashier rolled her eyes at my husband and they didn’t even say bye to us lol they just continued talking in spanish as if i couldn’t understand them. Unfortunately I will continue eating here because they have some of the best latin food in tampa IMO, but I will not be getting my usual order due to lack of consistency. I hope they will continue to grow as a business and accept constructive criticism from their loyal customers as an opportunity to improve and not be so defensive in the future because we have turned so many people onto this establishment and have so many memories of me fueling my pregnancy cravings here and they were the first place we stopped at on the way home from the hospital when i delivered my baby girl. In the future, I will just be cordial and continue to support them because overall we’ve had great experiences which is why i gave the 5 stars. I wish them nothing but success and blessings...

What a beautiful, charming place. The aesthetics, simplicity, and cleanliness is just mesmerizing. The food was ok, I ordered toast and some pastries and my husband ordered a ham and cheese sandwich on "pan sobao". He asked to add an egg but we were told it was not possible.

We paid $32 for the following: Butter toast Ham and cheese sandwich on pan sobao 2 quesitos w guava 1 Nutella filled croissant 1 pastelillo de pionono 2 sodas

We waited about 15-20 minutes in line just to order the food. Then we waited another 20-25 minutes to get our food. They served me cheese toast, instead of butter toast and they were cold. My husband's sandwich was good, nothing out of the ordinary. The pastries are VERY good. Pricey but good. If I enjoy the food, I don't mind the price point.

The person taking orders lacks customer service skills. Her facial expressions are not friendly and she doesn't even greet customers. We sat by the cash register and constantly listened to her telling customers NO. Im big on finding solutions for customers - not a good look for the business at all.

The ordering system isn't ideal. The person on the cash register takes your order and then tells another person to get your pastries or drinks. The problem is that the person on the register instead of giving the full order to the other person, breaks down the order and the other person has to make multiple trips to complete one order. This is very frustrating for the customer and holds the line. Therefore the long wait times.

I'm all about customer service. The place can be a hole in the wall but if you treat me well you will have my support forever.

I think they have potential but need to improve their ordering system and...

Is the food wonderful here? Yes, absolutely. They have the best croissants that I have ever had, yet unfortunately I will not be coming back. When this location first opened I've witnessed the woman at the front counter treat customers very poorly and speak even to me in a condescending way. I brushed it off numerous times thinking, "She's just grumpy like my abuela. It could be worse." Embarrassingly enough, before recommending this place to family I even had to warn them about her attitude since other reviews stated the same about poor customer service. While there are a lot of 5 star reviews, I attribute that mostly to the amazing food, which makes people overlook the rude service. My most recent visit was the breaking point as I went in to order breakfast/pastries for my family and was once again treated poorly by this woman. This time though my order was entered with numerous errors. No accountability was taken whatsoever and she even tried to blame me for HER not ringing in multiple items. When requesting an itemized receipt the owner himself printed it and rudely shoved it toward my partner without even looking at us or asking if there was anything that needed to be resolved. This is the same owner that I've been very patient with in the past while he juggled phone calls, stocking items, and ringing up orders. If I can't be treated with the same level of courtesy/kindness that I give to the owner/employees then there is simply no reason to come back here. I leave this review in hopes that steps are taken to improve the customer service experience with other patrons. Based on my experiences though, I cannot in good faith recommend this...