McDonald's — Restaurant in Laredo

Look, i get it, busy highway, a lot of drivers coming in & out, luckily i wasn’t in a rush, so i didn’t mind the 10min-15min wait for just 2 cheeseburgers (plain), but i do know the majority of the customers are warehouse workers or are in the construction field, they sometimes barely get 30mins. As soon as i got there around 1pm, there was a MASSIVE waiting line, i would say about 7 people. One guy tho, he was leaning on the ‘pick up’ counter, i heard my order called up, & his order was too, what i didn’t know until he brought it up, he waited about 30-35mins, the cashier was super kind & respectful, we know it wasn’t her fault, i can’t point any finishers but i just heard her pointing out to the team about his order & others being backed up, so cheers to her for being that team player, as the manager, she was just loading up fries while being on the phone. I’m a nice guy, & i don’t like pointing fingers nor being ‘snitch’ but c’mon, you see it’s busy hour, your team is falling apart & backed...

Stopped to get something to eat, I asked for a combo with the drinks and they weren’t included in the order, which we didn’t realize until we got the receipt. We went back up to ask about the drinks and they rung up a new order for the drinks. No problem with that, until we realized they had charged extra for a large coke. We didn’t order a large coke so we asked the manager about it and were told that they were charging the difference as if we ordered a combo. I don’t understand how it comes out more expensive if you order a combo than if you order the items separately. Had to go up to fix the order 4 different times, and was still handed wrong items in the...

Absolutely horrible, came here for a quick bite and an iced coffee..first problem started with when I ask for sugar on the side the lady could find any, which was fine I understand they must have been out. Sat down and opened my lid to put my sugar in and there’s a knat floating at the top of my coffee, I got a new coffee and they apologized and then I sit down to eat my burger and there is a hair in the ketchup of my burger. I threw all of my food away and left, I was to disgusted to bother getting a new one at that point. I will not ever return to a McDonald’s as I never ate it much...