Posh Sushi & Grill — Restaurant in Laredo

Very disappointed with my last visit. I placed an order for two rainbow rolls with just tuna and salmon. I told the person over the phone to not include the other fish and told her I think it is tilapia. She agreed with me that it was tilapia and I told her okay please not that just the other two fish. I also ordered a rice to go with the order. Upon getting there I was greeted right away, serviced great, and they gave me my order. I get home and see that the fish I did not want was on the roll so I check the receipt and I see they put "No Queso." I called to let them know so they can remake the roll as I clearly mentioned what I wanted for my order. The girl on the phone did not know what to do so she handed me to a manager. I explained to the manager what I ordered and he began to correct me that the fish I did not want was red snapper. I told him that I do not know what the fish is since I always take it off but that I clearly stated to the girl on the phone that I wanted only Tuna and Salmon. Never did I mention no queso, which is cream cheese btw. I then told them I was already on the way with the sushi since I like 15 away from the restaurant making a 30 min ride to and back. Upon entering the restaurant I was not acknowledged for about 5 minutes which was frustrating as the 4 hosts and Manager (who I spoke to on the phone) clearly saw me waiting. It wasn't until the other manager saw me and helped me out and took my rolls to the back. I waited an additional 10ish minutes for my food and was given to me by the manager whom I spoke on the phone with with the most I want to avoid talking to you attitude. I then spoke to him on the side and reexplained to him that while I understand people can make mistakes I had repeated my order to the host multiple times before placing my order and how doing a a long drive back to get my correct order is very frustrating. Apart from that the rice I had ordered was now cold. All the manager did was give a cold apology and walked away. Apart from all of this the sushi replacement that I got was correct. However, there was pieces of clear plastic wrapping in between the rolls. I was going to call to inform them but I already had a sour taste in my mouth and knew they were going to disregard me like they had done minutes before. Please note that my order was almost $50 for two rolls and a order of rice. So this isn't a cheap sushi establishment compared to other sushi places in Laredo. I am beyond disappointed with this experience as I had been coming to this restaurant for years. Back when this same manager was a server. While I can take slow service and understand things can happen. I do not appreciate being treated in the matter I was in this last visit. I do not know if I would come back to this establishment again after...

I’ve been a loyal customer for years, but lately the service has gone downhill. Every time I place an order for pickup, something goes wrong. I often request extra sauces or simple substitutions, and they’re almost never included or changed. It feels like whatever you tell them goes in one ear and out the other.

The last few times this happened, I called to let them know, and the only solution offered was for me to drive back and pick up the missing items. That completely defeats the purpose of calling to fix the issue. It happened again today, and their response was, “We’ll make a note for next time.” How does that help me now when I wanted the sauces for this meal?

It’s frustrating and disappointing to see the quality of service decline after years of being a loyal customer. I really hope management takes this feedback seriously and improves their attention to detail and...

I called to place the order and went to pick it up myself. But when I got home and opened the container—what a disgusting surprise! Im absolutely disgusted by the meal I received from your restaurant. Finding a fly and a hair in my food is beyond unacceptable—it's disgusting, unsanitary, and frankly disrespectful to your customers.

I called immediately, and while the manager sounded surprised and offered to replace the meal, that was not what I wanted. I don’t want a second helping of filth—I wanted my money back. Offering a replacement instead of a refund shows how little you value basic hygiene or customer satisfaction.

Let me be clear: I will never eat from your restaurant again, and I’ll make sure others know exactly what kind of standards you operate under. This wasn’t just a mistake—it was gross...