La Catrina Bar & Grill — Restaurant in Las Vegas

I am absolutely horrified by the service here. I arrived for a friend’s birthday around 10:10 pm and right away start to ask for a hookah since I don’t drink alcohol, i understand that an outside vendor or a separate person does the hookah, but two different servers took my order for the hookah and supposedly didn’t tell the hookah girl that I’ve been waiting for about an hour for a hookah i told one server three times the flavor i wanted, and two of my friends also spoke with the actual hookah lady, the server, and a male server. The male server told me around 11:15 that he did not see the hookah ladies and they usually get there around 9 pm, and they must not be coming tonight, then a few seconds later a table that arrived after our group got a hookah. I then asked around midnight what was going on since myself alone asked for the hookah 5 times, then I was told my order was on a board, even though I’ve been asking for over two hours I still have to wait, all I wanted was an apology with the poor communication between the staff, but I got absolutely no apology or empathy. I will never...

Really bad experience.. we got at this place and no one at the door no security, the service was very bad we reversed a table for 16 people and we only got 8 chair and 2 tables. Latter a sever came to us asking for One of our tables because They had someone coming we refused to give them the table he explained that he was going to give us a smaller table, We simply ask for our Check to head out, while waiting for your cards another guy from other table started argue with one of our group.. all servers push us out like if we were the problem.. then in second that argument became a really big problem for us, everyone at the bar was fighting against us. One of them pull out a gun and started shutting. This guy and 3 more follow my brother to he’s car one of them Was trying to break his window, wild another one was pointing his gun at my brother and shot him.Thank God my brother is okay , but this place needs to be shut down for ever.. it’s not a safe place for anyone, Firt time and...

The security guard there the white guy with all the tattoos I love his energy his very kind outgoing funny he should get a raise his such a good employee he helped me with my friend helped me carry her to her car his such a good guy I love everytime I go here I see him has a smile on his face very respectful,handsome I love his smile but over all his very good gentlemen I feel very safe and protected while his there always says if I have a problem to let him know I've never felt that way anywhere else I really genuinely feel safe while I come there never judge a book by it's cover his boss needs to give him a raise to how much a good guy he is when I come here very good genuine security guard as a women never judge a book by it's cover he makes me feel protected better then my own man does when I leave he always says thank u and always tells us he hopes to see us again to come back to Catrina... Favorite security guard there so far P.s if his there I'll...