Tricolor Bakery — Restaurant in Las Vegas

Today I purchased a Rosca de Reyes for work and tradition is that there will be 3 baby Jesus that whom ever receives them will have to do tamales. Once we started cutting into the bread, we noticed that there was no baby Jesus’s. Did call and was told to bring it back. Upon bringing back, the lady working stated they would give us the baby Jesus, this is not how this works. All I wanted was a replacement or my money back. They could not satisfy or fix the issue. At this point, I was give the phone to talk to the wife of the owner but she began to insult me and cursing stating I am trying to defraud them. I was upset at this point. I run a business and if a customer is not satisfied then we do what is necessary to try to satisfy. The lady on the phone did not want to replace the bread nor give me a refund. Like I said, I brought back the bread and still no replacement nor money back. At this point, this business needs to learn how a business works. This was very unprofessional from the lady on the phone. I am bringing this issue to BBB. You do not curse at a customer. All I wanted was my money back or a...

This local bakery features some of the most delicious pastries, donuts and cakes around. They make pupusas, tortillas, French pastries, and even Pizza that I wasn't aware of until looking at the pictures of the outside signs just now! The most wonderful part of this family-owned establishment is the people who works there who make you feel right at home and who are always so kind whenever I come in, which makes me want to go back. I'm happy to see the pictures that I photographed of their beautiful pastries when I first went there- have now over 10,000 views on...

This is a dishonest business. This business does not post any prices on the bread, cakes or other products that they sell. So, whoever is the attendant, they add up how much they want to charge you. They charge 4% on the total of the purchase if you pay either card, whether it is debit or credit. They charge $1.00 for the box if you want to take your bread in a box. I only found out because I asked. The receipt does not detail the cost for each item, the card transaction 4% charge, nor the total charged for tax. Pupusas are $3.50 each and they don't post the prices. Esta panaderia no muestra los precios de ninguno de los products que venden. Cobran 0.4 centavos por cada dolar que gaste, es decir el 4% por el cargo total de la compra si paga con tarjeta. Además le cobran $1.00 por la caja, si quiere su pan en caja. Me parece que es una manera deshonesta de llevar el negocio sin decir cuanto van a cobrar por cada cosa. El recibo no incluye un detalle de los artículos o productos. Ni detalla los cargos adicionales por transacción, caja, o cuanto cobraron por tax. La persona que me atendió se molestó cuando le pregunté por qué no anuncian el costo de cada producto. Y me dijo que el negocio llevaba más de 30 años operando de esta manera y nadie se ha quejado o preguntando y que con gusto pagan...