Papa Johns Pizza — Restaurant in Las Vegas

Edit 9/6/25. I ordered from the new app again. This time I did carry out due to the last order. I specified no sauce on my thin crust again. I went in to the store and the very large man told me I screwed up again and didn't specify no sauce. Their new app obviously is causing issues. I specifically clicked on none for sauce from the drop down. I will never order from here again. I've attached a 2nd screenshot of my order. The employee was less than helpful and obviously doesn't care about his job or his employer. Rather than looking deeper into the issue, he was more willing just to refund my money and forget about it. He doesn't care and now I don't either. The way I see it this establishment owes me for last week's order....

This isn't the 1st time they didn't get the order right but this is the 1st time I called the store back. I didn't feel like arguing so I just ate a pizza I didn't like. I didn't want any sauce on my pizza. The manager said it was on my side that was the mistake, but I was very careful during the ordering process. I'll attach a pic of the order sent to my email. Notice there is nothing on my thin crust pizza stating sauce. Wish the guy just took my word for it but I guess there's people that take advantage of them. Hopefully he sees this and reaches out. Ordered last night. Order...

Worst papa John's experience ever I will never order from here again. First of all I got there at the time they told me to 20 minutes from when I called and the pizza was still in the oven. I have no problem waiting a little longer I totally understand but then they get the order wrong the only thing they wanted to do is make me a new one that I didn't have time for because I was taking the pizza to my son's school for lunch and I was already short on time. When I was about to get into the car one of the workers ran out to inform me I will not be charged for the pizza so I thought great bad experience over boy was i wrong. I got to the school and the garlic knots were a little on the dark side but still good but as for the pizza I wasn't able to to give it to my son because once I started cutting into the pizza the dough was still raw so my son who is special needs wasn't able to get the lunch he was looking forward to. So thank you Papa John's crew from Buffalo and Alta for making this lunch one of the most stressful lunches i have had witb my son in...

On the 17th of January, 2025, I ordered a pizza from the 450 S Buffalo Dr Ste 101, Las Vegas, NV 89145 branch of Papa Johns. This is the very worst pizza that I have ever gotten from Papa Johns. It was not completely cooked, the half pepperoni was full portion. The black olives were dumped on two slices. When I called the branch, I was told I would be receiving a refund. One week later, the 24th, no refund has been processed.

For quite some time, the orders have been getting worse. Receiving cold pizzas, wrong toppings etc. So imagine my unsurprise, when i started scrolling through the reviews and found only 2 positive reviews out of 19 reviews, stating the garbage and destroyed / incorrect pizzas coming out of this branch. I'm tired of getting free food for the messed up orders. I would prefer that the company gets the branch straight....