Pizza Hut — Restaurant in Las Vegas

Placed order online for delivery. The order did not get delivered. Called store. They claimed the order was for pick-up. My order showed delivery. Since the order was sitting for 45 minutes, we requested a new order for delivery. They said it would be another hour or longer. We said we would pick it up but wanted a refund for delivery charges and driver tip. We got to the store, and they had not remade the order. They canceled the order and said they refunded the order. Refund receipt showed for amount of order not including the delivery charge and tip. They said that is all that was charged. I showed them my order in my account that showed the full amount. I showed them the text from my credit card company showing the full amount. They told me to call my bank and dispute it. Ridiculous. They refused to make us a new order. We had to go somewhere else for dinner. This is on my son's birthday. Ruined the entire evening. I will never go there again. They had no remorse. They made no attempt to make it right. We called corporate, and they were...

Very horrible customer service I placed an order and upon receiving it the delivery driver had not brought everything that was ordered I asked him about the rest of my order he was really rude and stated That’s it there isn’t anything else as if I didn’t know what I ordered and paid for so I proceeded to call the store a young man named KEVIN answered the phone stating that he was a manager I explained to him that I did not receive my other items he was rude as well saying well I don’t know but when he comes back I’ll have him bring it back I said excuse me Sir but it sounds like you’re upset with me because your driver forgot items I asked him were they corporate or franchise and his response was I don’t know how to answer that question because I don’t know if we’re corporate or franchise which is odd because of you’re a manager that’s definitely something you should know very poor customer service I will be calling corporate in the morning as well they need to definitely improve on their customer service...

Ordered Today they picked up once left me on hold my order was late and no one picked up after tht . Once my order arrived it was wrong And we just paid all that money for something incorrect and it was burnt. I decided to call again due to the sauce being incorrect and pizza being burnt. After 20 minutes of waiting Sady who said she’s a manager was rude said they don’t have the sauce I ordered but instead of them telling customers or calling they just made the incorrect order and delivered it smh . I was telling Sady who said she’s the general manager my concerns she was rude and she was saying “mhmmm and uhhhuh” her customer service was rude and just unprofessional never again. Pizza Hut do better especially with your managers Smh . Stuff I ordered wasn’t correct and my pizza was burnt and your general manager was just rude . She said she will give a refund but based off her attitude she probably won’t . And I will be calling a higher up...