Sonic Drive-In — Restaurant in North Las Vegas

If I could have given - 0 stars I would, this has to be the worst Sonic location in Nevada, who ever is training these people to work at this Sonic, needs retrained themselves and/or let go, I don't say such a thing lightly either, I would never just have a bad day or one bad experience and try to get someone fired, this has been multiple incidents over multiple visits and its NEVER A GOOD EXPERIENCE, that's if I get waited on at all! On the first visit it was 10:30 pm pulled in the drive through and was told "we're closed sorry" I then asked what time do you close? ( from the hours listed on the internet it states they're open until 2 am) I never got a response, on another occasion went around 10 pm and they just didnt say anything at all we sat at the speaker for 15 minutes two cars behind us, and no one ever came on to take an order or acknowledge us, nothing, we drove up to the wind could not see anyone in the store we drove away went during the day got order taken of two regular hot dogs thats it I was charged $12 for two plain hot dogs! When i asked why it was $12 she said "because that's how much it is, did you still want them" and very much with attitude, being very hungry and running late we paid the $12, then it took no exaggeration, 17 minutes to get the food however the high price must have included the show, because while waiting for 17 minutes, we watch two to three females singing dancing throwing things at each other acting like small children not young adults on the job in a Customer Service position, then when we got the food it the hot dogs were cold very cold, had to knock back on window to get their attention again for napkins mustard and ketchup, but the worst display ofco.mon sense and professionalism, is when my friend asked uf we could have some packets of relish, she left the window and came back with a french fry bag full of relish just spooned in not in packets, we could not believe it, in shock we drove away, now last but not least! Earlier this week, can't quite remember the day around 8:30 pm, it had been awhile since last visit, feeling confident that the employee training and selection process had to be improved by now, we went thru the drive thru again, there were no other cars anywhere drive thru or otherwise, I thought wow either they're closed early again, or we got lucky and won't have to wait long, the gentlemen came on the speaker and announced that there will be an automatic 20 minute wait time because they were under staffed!! NO OTHER CUSTOMERS IN SIGHT! That was it! I am done with that Sonic, and even though it's 2 minutes from my house, I would rather drive to one 12 to 15 minutes away from my house where the service and food are both great! The one on Craig and Decatur, Upper Management, Surveillance, Corporate or Somebody needs to step in call a secret shopper if you need evidence to take action, just please do a major over haul on the location by retraining all employees on the importance of proper Customer Service, I really dont know what has happened to most companies not valuing or stressing how important to the businesses success good customer service on their front lines are enough to have them properly trained or measures taken to eradicate the problem, especially in this day and age of google reviews, I just do not understand! I personally served in the local hospitality industry for over 25 years, and I or any of us ever lacked in quality in the way these employees consistently have, we would have been let go on the spot or called in on it the next day warned, suspended, and fired, however, the saddest part really, the quality of service I've seen at a lot of businesses since Covid hit, has been less than average seems to be the norm the new post covid standard, but this particular Sonic location must have been scrapping the bottom of the Job Seeker barrel, no offense to Sonic as a whole, only to the quality of service at this particular location has my experience been more than below average, its been shockingly rude so poor I've lost my...

This was the worst experience ever. I checked in to stall 12. It said my food was being brought to me by someone whose name starts with a B( I can't remember). I waited 5 minutes after that. I pressed the button to talk to someone, and they just hung up on it. I knocked on the door to get my food. No one knew what I was talking about. I told them my name is Michelle, it's a mobile order, and I checked in at stall 12. I waited another 10 minutes, and they came out with my food. I told them I needed a drink carrier. I checked my food, and it was missing my Buffalo dippers. I told them it was missing. The guy went inside and came out and told me they were out. At that point, I said I wanted a refund and to speak to the manager. (FRIDAY SEPT 29th between 5&6 pm) He ( manager was male bald and had a tongue ring) took no responsibility, never apologized, and blamed everything on his staff. ( Completely unexceptable) He also blamed it on lack of communication. When he did give me a refund, it was $19.25. My bill was 23.85. I asked him where the rest of my money was. He said he didn't know and said I would have to talk to the GM . I told him he needed to explain to my husband why we weren't getting a full refund and that it sounded to me like someone was pocketing my money. And I wanted to talk to the GM. He went inside and proceeded to send 2 employees out to ask me if they could help me. I told them no, this is something your manager needs to come out here and handle. At a little after 6 p.m., an hourly manager came out and spoke with me. She went back in and came out about 5 minutes later with the rest of my money and apologized. I WAS THERE OVER AN HOUR. JUST REDICOUS. The manager needs to be retrained or fired. You NEVER blame your staff for your incompetence. You are supposed to be the leader and you failed your staff. I have been a restaurant manager for years, and I always took blame and addressed with my staff later. At the end of the day, it is your lack of educating your staff and lack of leadership that failed today. No one else but...

One star is because im sure generally this place is okay, the other star is for the fact our food was good & pretty much accurate (didn’t give the pretzel cheese sauce but c’est la-cheese). Negative 3 stars for Customer service & communication. And Ive never left a review were i felt like putting a place on blast but tonight changes that apparently.

We placed an order ahead on the app, it tells us to check in once we get there, then we put in the STALL NUMBER (this is important), we confirm, and our screen says our order’s getting made. All is well. Until the waiting happens. Because we waited. and waited. and waited. after about twenty minutes it said finally it was on its way to us & even gave us a server who would be dropping it off (here’s begins Angelina’s debut). Then we…. waited again. After almost more 5 minutes i pressed the button and the person coughangelinacough at the speaker said “stalls are closed go through the drive thru” and as i tried to ask exactly what happened since I didn’t want to miss someone bringing my food to me, i got cut off with a “not my problem” instead and the communication cut off. No further direction, no apology, no anything. I honestly have had very few moments where i felt someone be that blatantly & needlessly curt. And then Even after i went to the drive thru we…. waited. because somehow our order STILL WASNT READY?!?!? I don’t know what happened to cause such a miscommunication & for someone to be so rude but now here i am still waiting for an apology, or at least some karma to come back around (because we...