Chili's Grill & Bar — Restaurant in Lebanon

Our last several trips to multiple Chili's locations have been pretty awful.   A few nights ago we had a nurse and decided to give the Chili's in Lebanon TN another try.  When we pulled up the place was packed (we thought oh good.. Monday night and packed like this... should be okay food. ) We should have taken a sign when the game machine on the table had to be swapped.   Our server was pleasant and brought our drinks (sweet tea, unsweet tea and a bloody mary) quickly.   Tea was good.. bloody mary.. awful.  It had too much Worcestershire, and too little tomato juice.   We ordered skillet queso as an appetizer, and then each ordered a sampler platter.   I got boneless buffalo wings, sliders and fries.   My wife got chicken strips,  sliders and fried pickles.

The queso that came out wasn't even queso.  It looked like chili in a skillet and tasted awful.  We asked to swap it for white queso.   What came out was a disgusting gravy-like, gray colored, foul tasting mess. Imagine mixing cream of mushroom soup and canned cheese sauce and you get an idea.  See photos.   The sliders had burned onions and were so dry they had to be dunked in ketchup to choke down a bite.   The boneless buffalo wings were under done with the breading a mushy mess..and tasted liked vinegar.  The fries were bitter (as was all the fried food) which indicates the oil is going or has gone rancid and isn't changed as frequently as it should be.   Filtering machines aren't great because people tend to use oil way past its prime.   The pickles were horrid and mushy.  Chicken strips were soft and rubbery.undercooked. Won't be going back to...

I went into the Lebanon Chili's yesterday (12/17) for lunch. After I was directed to seat myself, the server eventually came to take my drink order. I attempted to order a tropical-flavored margarita and had my ID ready to go. I presented my ID to the server, however, she walks off with my ID to the bartender and then disappears with my ID and comes back with who I must assume is the manager. The manager asks me how much weight I have lost since my ID photo was taken (since he didn't feel like the photo looked like me). No big deal, I happily answered his question. I thought that was reasonable given the extent of my weight loss. Apparently my answer did not suffice, as he handed my ID back and said "sorry, this just doesn't look like you".

Even at this point, I wasn't that frustrated. I would have preferred if he recognized the existence of hair dye and the constants that were plainly displayed on my ID such as my height and eye color. Or if he wanted to ask for a secondary form of identification, great. I would have happily obliged.

After the manager walked off, the server asked me if I still wanted to eat there. I was embarrassed at this point, but didn't see the point of storming out or causing any sort of commotion. I can empathize with the need to exercise an abundance of caution. I ordered a diet coke and waited patiently for her to return. After seven or eight minutes of continuing to wait for my drink, I got up and left.

I don't appreciate the weird, accusatory experience I had yesterday. It was embarrassing and...

Ive got a couple complaints to share here but i wanna esp address the main one that is really bothering me, and that is the zoisk kiosk machines that are setting FREELY on each table! I understand its to pay ur bill however if ur paying cash is different, this isnt my complaint, my complaint with them is my granddaughter got it and was able to play lil simple games on it and me unaware that if she is to play on this machine im to be charged a charge of 2.99 for her playn with said machine, however there is NOTHING telling someone this, until u get ur bill (payin cash) so how is this even fair? Shouldnt there be some kind of consent security on said machines so that children cant access the games if it cost to play? I really need to know. To me it looks as if its there for entertainment while patronizing the establishment! Now dont get me wrong i was lookin at the machine, and there are games on there that cost but it also ask for ur debit card..but im talkin about the games that doesnt require ur card. I go in here to eat often(i always pay cash) and have played these machine many of times myself and have NEVER been charged on my bill for playing aka solitary card game, memory game, etc. but last night the lady TRIED charging me for it, she saids it does it automatically when in fact it doesnt. How does it charge me automatically if i have nothing attached to the machine itself? She got the mgr and he apologized, however he still didnt answer my main concern, and that is how was my child able to access ir without...