Chipotle Mexican Grill — Restaurant in Lebanon

Really disappointed. Horrified!!! Every time I have ordered online, which is 2-4 times a month, they ALWAYS forget an item, since my first order during the grand opening. We usually drive to Corvallis because our favorite fast food is Chipotle. We were so excited that one was opening in Lebanon. I always order double meat, I get it all the time in Corvallis, I know what double meat weighs and what it looks like and how it feels in my belly. They always just give me 1 serving in my burrito bowl. They have forgotten my hot sauce and fajita peppers at least 4 times. I feel cheated and I'm angry that I spend $17 on a burrito bowl and get half of what I get in Corvallis. EVEN THE RICE AND BEANS SERVINGS ARE SMALL. Plus, the prices in Lebanon are at least $2 more. It's absolutely ridiculous!! Absurd even!! Now, let's talk about the service... There is a big girl with blue hair that works there that is angry, doesn't smile and worries me. She seems like the type of person who would just spit in your food to spite you. She should not be in customer service. Every time I have dealt with her, she has been rude and condescending, bossy and I was afraid she wanted to beat me up, just from the look she gave me. I don't know her other than from Chipotle. Why is she eyeballing me?? Everyone else, despite the piercings and rainbow colored hair, seem to be OK. They smile, at least. Just don't go to this Chipotle. It's horrible. They rip you off. It's worth the drive to go to Albany or Corvallis. I'm never going here again. They should be shut down...

Meh Experience, Constant Hiccups

I had high hopes for the new Chipotle in Lebanon, but alas, it’s been a rollercoaster of disappointment. If you’re looking for a place where portion control is as precise as making a Jack and Coke with a closed Coca Cola bottle, look no further than Chipotle in Lebanon.

Picture this: you order a burrito or bowl, and it arrives like a scientific experiment gone wrong – as if they’re testing the theory that less equals more. It’s the kind of portion magic that would make a dietician cringe.

On multiple occasions, my order seemed to vanish into thin air, making me question if I stumbled upon the Chipotle version of the Bermuda Triangle. I’ve had more success finding a needle in a haystack.

Once, I returned to rectify the order mishap, only to be met with the condescension equivalent of a university professor scoffing at a kindergarten art project. I didn’t know ordering a burrito required a PhD in quantum physics.

And let’s talk about their customer service. It’s like asking for a latte at a hardware store; they’re in the same building, but the connection is lost. I’m not sure if they’re training for a culinary interpretive dance competition, but efficiency is not their forte.

In a nutshell, trying to enjoy a meal here is comparable to attempting to turn a rubber chicken into a gourmet feast – a hilarious endeavor, bound to elicit laughter and perhaps a confused...

I had a hard time rating the service this low, but I felt I had to for several reasons. First, let me say the gal waiting on and preparing the food, AND ringing up customers was working her tush off. My only issue is that between the cash register and dishing up the next order, she used hand sanitizer instead of properly washing her hands. She did get fresh gloves, however that is not code. I understand she was rushed, but food safety short cuts is a no from me. Two guys were behind her and looked like they were prepping some bins of food for the line. They moved like snails. They looked several times at those of us in line and still moved like snails, taking something to the fridge moving something to the counter, etc. The gal asked them quietly 'are you gonna help me out' or something close to that, neither responded, just kept moving like snails. She didn't miss a beat and kept going. I really appreciate her attitude and speed having to work with jerks like this. That is not teamwork. She deserves a raise, they should be fired and get her some decent teammates so she doesnt feel she has to shortcut...