KFC — Restaurant in Lebanon

I ordered kfc through Uber eats 3-4 times in the last year, and have gone there in person once, and not once have they gotten the order right. It is usually cold, soggy, or missing half the food that was ordered. Today my sister ordered a big load of food that was worth 130 dollars and we only got half of it. We were fed up so we called this store and spoke to a manager. It took almost 5 minutes to get one on the phone after we asked to speak to someone in charge. And when the woman manager answered she did not give a name and she was very snippy and rude. We explained the issue and told her how many times that we have had the same problem, and she pretty much snapped at us for our name, and after 2 minutes on the phone she said "ok I'll tell my gm" and she hung up on me while I was mid sentence. I am aware of how I sound like a Karen, but I was not even being rude, I was just telling her the problem and that we were kinda upset about it. I didn't curse, yell, name call, or speak in an unkind manner, but was stern. I will not be going back here or ordering from them again. Too many chances were given and they...

If I could give 0 stars I would. Did an online order, pops up online that it's done. Came in to get it, it's not ready. No one up at the front counter to help cause they are all in the back while 2 girls are working. Got one person in the back cursing loudly over what people ordered. Then the girl that should've been in the front, sees a line of people continues to walk past them, doesn't say nothing. Then comes out a few minutes later with an attitude. Told her I'd ordered online, and she gives me a dirty look while tapping through to find my order. Then prints it out and tells them to start making it. At this point...the meal that was supposed to be ready in 5 minutes is still not even prepared 45 mins later. I get if they were short staffed, they are not. They just got people getting paid to gossip with eachother while only 2 other people were actually working. Someone comes in after me does a bigger order than mine and still got theirs as I stood there waiting. No convenient online ordering here. They need some training from your Pottsville PA location...where they actually do their jobs and get the...

Passed all kinds of other places to eat because I wanted a family style meal. I get there parking lot empty except employee cars. Sign on drive through says cash only at drive through. I explained about my mobility issues and asked the woman if she would take my order to another register. She said and I quote this causes too many issues. I get inside not one single solitary customer. Its been this way for weeks. Are the owners using the place hoping to LOSE MONEY? ALL the food that was up to be tossed out. It is not near closing time. The teller she asked how I was. I said I've been A LOT better. She said she was sorry and offered to take my order. I said really you have zero customers and you couldn't walk my order to another machine after what I told you. My face got red I was choosing their place over all others. I like the food there. I told her it was rude and I am contacting headquarters and I am. The owner of the place should worry about employees that value your...