The Bagel Rack
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I want to give this place 5 stars, but I just canât. The foodâwhen itâs prepared correctly, and you actually receive what you orderedâis incredible. However, they struggle with order accuracy, and Iâve had to return multiple times to fix mistakes. The biggest issue is the location and safety. The parking lot is tiny, with little to no available parking, forcing cars to block each other in or line up dangerously along the main road, causing traffic backups. The drive-thru is so tight you canât even reach the back lot without scraping the barrier. Itâs stressful, chaotic, and feels like an accident waiting to happen. A better location would make a world of difference. Today summed it all up. I ordered a breakfast sandwich at 10:44 for 11:00 pickup. I arrived on time, waited 10 minutes in the drive-thru, and at 11:11 was told my order wasnât ready and Iâd have to park and come inside. I informed them I would love to park, but there was no room in the lot. They mentioned the back parking, but thatâs only accessible by waiting in the drive thru line or youâll hit other cars. So I pulled to the back parking and I walked through oncoming drive-thru traffic to get inside, only to wait another 10 minutes. My order wasnât called until 11:22â22 minutes past the pickup time. Great food, but not worth the hassle or the danger. See photo for parking situation (and thatâs a mild dat).
Katie SweigertKatie Sweigert
00
This place is horribly run and there is very little care in how they prepare their food. We ordered 4 sandwiches and they never put one of them in the bag even though they crossed it off as if someone checked. We had 2 other bagels that they did not even toast. The cream cheese on the bagel was not even spread on the sandwich. It looked like someone just dumped cream cheese in the middle and smashed the top on. I added a picture of a sandwich that we paid for 2 eggs and bacon (that had no bacon). They also have 2 chairs in the customer area, with a sign that says âemployees only.â It is the oddest and most blatant insult to the customer experience. These sandwiches are not cheap and the lack of care in making the sandwiches does not justify the price and the staff is very rude! We go out of our way to support local businesses, this place needs to close its doors and let a nice business go in. We will not be going back to the Bagel Rack. Please note, there is a common practice of the Bagel Rack removing negative reviews. We will be more than happy to post this on other social media mediums if this is removed. Capitalism or not, thereâs no excuse for this lack of sensible business model and customer Sevice care.
Jason MoyerJason Moyer
100
updating my review since it had been a year since we gave them a chance. still trash. I asked for a toasted bagel with avocado and tomato. it came untoasted and the avocado was all brown AGAIN. went in to exchange it for a toasted one, they gave my husband attitude and only put cream cheese on half. I also ordered a hashbrown on the side but they put it on my husband's sandwich. this was their final chance, never again. there's always an issue with this place. they always mess up my order somehow not to mention the food is totally overpriced for the quality. today half of my doordash order wasn't picked up. I called to let them know because I wasn't sure if it was their fault or the dasher's. the lady on the phone was extremely rude and said "well I don't know what to do about that." then disappeared for several minutes. she came back and told me to either come pick it up or contact doordash and hung up. when I looked at the avocado that fell off my sandwich it was almost black. I stopped eating it because it tasted weird. I hope I don't get sick. have given this place many chances
E TE T
20
The Worst Dining Experience In My Life Came in on a cold day with my octogenarian friend. Huge empty open lobby, with two chairs in the corner. We are cold and tired, having walked over from the car dealership. We ask if we can sit inside, it's too cold to sit outside. They say no. We ask "what about those two chairs?" They say no. My elderly friend has to stand, getting more tired, hoping for some rest that will not come because the chairs are "for employees only". The staff is brutal and uncaring. I have never been in a restaurant that hates it's customers so much. The girl the counter spoke in a whisper while the radio blared, she didn't know what "Pork Roll" was despite it being all over the menu. She asked if I wanted the sandwich hot, I said yes, it came out cold. The worst breakfast place ever. Just garbage and actively hateful towards the elderly.
List NameList Name
00
Usually a frequent visitor at bagel rack but they are absolutely terrible at getting an order correct but will happily charge the extra money for what you ask for. I always get the same order; plain bagel with sausage, bacon , hash brown , cheese , and egg as you can see I ordered, but ONCE AGAIN as displayed in the photo of my sandwich they complete forgot my sausage on a SAUSAGE SANDWICH! Other times I have been there they are constantly forgetting my bacon on my sandwich but will once again happily charge the extra $2.00 or $3.00 for it. The people at the register/ window take my order down correctly, but the lady who is preparing the sandwiches needs to slow down and make sure they are doing their job correctly.
Erik OrtolazaErik Ortolaza
00
This place is my new favorite bagel shop! I was impressed with the variety of bagels and cream cheeses for sale! The baked oatmeal looked good as well. They also sell bagel breakfast sandwiches with bacon, sausage, pork roll, egg, cheese, etc. There was a nice selection of drink choices and hot coffee. They even have a large selection of bagel sandwiches for lunch with soups and salads too. I liked how they have the place decorated and adequate tables for those who want to eat in. The staff was super friendly, cheerful, helpful and my order was quickly served up. I love that they have a drive thru option for those who are in a hurry. I will definitely be back again...and again. đ
J HabeckerJ Habecker
10
Nearby Attractions Of The Bagel Rack
Lebanon Valley Mall
Boscov's
Game Traders Club!
Drunken Smithy
KAY Jewelers
Navy Club
The St. James Players

Lebanon Valley Mall
3.7
(1.1K)Click for details

Boscov's
4.3
(802)Click for details

Game Traders Club!
4.7
(242)Click for details

Drunken Smithy
5.0
(139)Click for details
Nearby Restaurants Of The Bagel Rack
The Hearth Family Restaurant
Misago Bistro Sushi
Mancino's Pizza & Catering
Chen's House
LongHorn Steakhouse
Taco Bell
Popeyes Louisiana Kitchen
Wendy's
Burger King
KFC

The Hearth Family Restaurant
4.2
(812)Click for details

Misago Bistro Sushi
4.5
(201)Click for details

Mancino's Pizza & Catering
4.4
(191)Click for details

Chen's House
4.4
(154)Click for details
Basic Info
Address
1940 Cumberland St, Lebanon, PA 17042
Map
Phone
(717) 450-4538
Call
Website
thebagelrack.com
Visit
Reviews
Overview
4.2
(256 reviews)
Ratings & Description
attractions: Lebanon Valley Mall, Boscov's, Game Traders Club!, Drunken Smithy, KAY Jewelers, Navy Club, The St. James Players, restaurants: The Hearth Family Restaurant, Misago Bistro Sushi, Mancino's Pizza & Catering, Chen's House, LongHorn Steakhouse, Taco Bell, Popeyes Louisiana Kitchen, Wendy's, Burger King, KFC
