Just went to Papa Murphy's. It took everything I had in me to not step in and show these kids some basic life lessons. One kid was washing the glass sneeze guard by spraying one spritz of Windex on a dirty rag and streaking the glass, making it 100% worse than it was before. Apparently her mama never taught her how to wash a window. Another put two 2 Liters on rolling cart and VERY slowly pushed it out to the lobby to the cooler. Then he very slowed pushed that cart back and reloaded it with two more 2 liters to do the same thing. All this was happening while I watched a 3rd kid take 20 minutes to make me 1 cinnamon wheel. And literally all he had to do was put the cinnamon topping on an already prepped crust and wrap it in saran wrap. 20 minutes. No joke. They were not short staffed, there were at least 3 additional kids wandering around too but they werent busy (I'll give them credit that maybe I just missed a rush but only 1 pizza was made during my 20 minutes). All this to top off an online order that I pre-tipped generously on and ended up having to wait 20 additional minutes for. It's like no one has taught these kids basic life skills, how to work smarter not harder, sense of urgency, etc and im pretty sure they are flying solo without a manager too. These are our generation's kids. Let's not fail them. PS. I'm sorry if your child works there and I bad mouthed them. PPS the...
Read moreThese guys have guys have great pizza! My only gripe is the manager, who appeared sullen and disheveled in spite of his coworker's professional and polite demeanor. He held me up at the register to scold them about rotating cheese or some such nonsense; On his way to go get a new roll of printer tape, and spent the better part of 2 minutes attempting to peel the sticker off of it so that he could unroll it and put it in the machine.. While I was the only customer waiting to pickup a carryout. I don't know if he was high or just dumb, I even offered to help him with the roll of paper because the depths of his ineptitude made me feel sorry for him... You should make them undergo a test where they have to manage a roll of paper before they're allowed to manage the restaurant, or at very least make em take one of those quizzes to find out what kind of potato they...
Read moreWe have been a fan of Papa Murphy's but got a pizza last night and something was wrong and it cooked faster than normal and stuck to the pan. Sent feed back on their web site right away that night. Got a response email this morning and a call from the local site today and they are giving me credit for another pizza! Great customer service!
Update: Don't know what's going on with this location. According them the manager they have changed their dough recipe and have been trying to adjust it for issues. They suggested that when we order to request cold dough because we live about 15 minutes away. It was a little better but still not right. We have ordered several times from the Albany location, which is even further away and have never had a problem. They are definitely not using the same...
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