Ciceros Bar & Grill — Restaurant in Leechburg

We came on a Saturday evening for dinner with our three kids. The restaurant wasn’t very busy, but the staff still seemed overwhelmed. When we asked what was on tap, our server—who was just a few feet from the bar—wasn’t sure. That was understandable, given the disorganized atmosphere.

We placed our order and asked for everything to be brought out together. About 10 minutes later, someone who wasn’t our server delivered my soup—without the roll I had requested. No other food came at that time. The soup, labeled as “lobster bisque,” was microwave hot: scalding around the edges and cold in the center. While the broth had a decent flavor, it was filled with imitation crab instead of lobster.

Meanwhile, my husband and kids just sat with drinks. About 20 minutes after that, the kids’ meals and my husband’s salad finally arrived—still with no check-in from our server and no refills offered. Oddly, my roll came around then—long after my soup was gone—and was hotter than the soup had been.

To their credit, the kids’ meals were generous. The sliders were great, fries were plentiful, and the pizza was loaded with toppings. My husband’s salad, however, was disappointing—just a pile of lettuce with a cup of cheese, canned chicken, and random toppings. There was no option for a lighter dressing, so he had to settle for buffalo sauce.

At this point, we had been sitting for close to 45 minutes with no refills, and our server continued to skip our table. We overheard her telling another table that they don’t allow menu substitutions so the kitchen “doesn’t screw things up,” and that they were out of burgers. We also watched staff argue about not wanting to seat people in the larger dining room because they couldn’t handle more tables.

Eventually, we flagged down our server. She apologized and explained she had six tables. We kindly asked for drink refills and ketchup, which wasn’t on the table. The table beside us mentioned they hadn’t been here in years—and we were starting to understand why.

Poor service. Disappointing food. Unfortunately, not an experience we’ll be...

The first time I went here everything was very good. However, the last time we went was a disaster. Apparently a waitress quit during her shift, and management used that as an excuse for it taking literally 2 hours to get our food. We arrived at the restaurant at 6:30, and weren't able to leave until 9:05. The food that I ordered (seafood cakes) tasted absolutely rancid and expired. I am NOT somebody that sends food back at restaurants, or even takes to the internet to complain about restaurants, but I was offended that they would serve something that was so obviously not edible. Our bill also included a to-go item that was never made. On top of that, my fiance left a review of their service on their facebook page, and an employee (not sure if a manager or otherwise) called him childish and accused him of lying about our experience, then proceeded to delete the comments after he responded. Extremely unprofessional people if you're unfortunate enough to catch them on a bad day. I won't...

This used to be a good place to eat but has gone drastically down hill. Tonight was the second time in a month my family and I came here for dinner and it will be our last. The service was absolutely terrible, we had the same waitress each time. She was completely miserable, rolled her eyes when we asked for anything, did not ask if anyone wanted drink refills and dropped off food while chewing food she was picking from by the kitchen. While walking past our table she let out a loud enough burp the whole table heard it. The table beside us had a complaint about food they received and once the party left this same waitress proceeded to complain about the party to the bartender in plain view and ear shot of the entire dining room. Completely unprofessional no matter how busy it may be. The food is low quality and overpriced for how much you get, not to mentioned messed up if there is a special request. Also wouldn’t recommend the black diamond steak, $18 for 5 slices of meat or...