East of Chicago — Restaurant in Leo-Cedarville

Update edit; Here’s a rewritten version of the 5 star review I had posted previously due to today's experience. I have been coming to this location for years and have usually had a positive experience. However, today was extremely disappointing. From the moment I walked in, I was met with rudeness and condescension from the staff member helping me. She seemed irritated from the start, repeatedly asking me to repeat myself even though I was speaking clearly and asking reasonable questions about the menu.

Unfortunately, instead of answering my questions, she became visibly frustrated. As a result, I placed an order for a pizza expecting a deep dish or pan style, but later learned—after receiving my order—that those options weren’t available with the size I selected. That’s something I tried to clarify when ordering, but she wouldn’t explain.

When I asked for a remake of the pizza, she put in the request but then attempted to charge me again. I had already paid nearly $30 for a pizza I didn’t want, and was shocked to be asked to pay another $20 for a second one when the issue could’ve been avoided with better communication up front.

To make matters worse, I was sitting in the dining room and was never informed when the pizza was ready. By the time I realized it and walked up, it had been sitting there so long it was barely warm and had gone soggy.

When I asked to speak to a manager, she curtly told me she was the manager. I then asked for the owner’s contact information and was refused.

Because I’ve had many good experiences here over the years, I’m not going to tell people to stop going. But I will say this: be sure to ask questions about the menu, double-check that your order is clearly understood, and wait up front for your food—because it likely won’t be brought to your table or announced.

I still enjoy the pizza when it’s hot and fresh, but the customer service today was unacceptable. I've never been so upset and disappointed before. I hope the staff, especially those in management roles, receive proper training. If someone doesn’t enjoy working with the public, they probably shouldn’t be in customer service.

I hope the owner responds to...

Beware of this company. I emailed the franchisee complaining and he emailed me back, I responded (not rude or anything) and he never emailed me again. Has ignored all my emails. This was a month ago. VERY poor customer service, horrible food, awful management. They ignore problems instead of fixing them. I don't know why anyone would go here.

My complaint to the franchisee was that every single time I've ordered ther they've messed up my order or did something wrong. It's not just a couple times, every time. This past time delivery took 30 minutes more than what they said it would take, plus they gave me the wrong pizza. All the manager said she would do would be to credit me 1 topping on my next pizza, even though I already paid for the wrong pizza. I will NEVER be eating there again. I wish I could...

Subs here are very good. Love the toasted Italian sub with the "special sauce".

The wings have consistently been a disappointing choice, since they tend to be soggy, not crispy, and are over-sauced which makes them a sad option. Pizzas have also been soggy-bottomed, the pizza sauce is on the sweet side and uninspired. The veggies and meats on the pizzas are fresh, but the end results are disappointing as a whole.

The staff are personable and have been outstanding for both carryout and delivery. Personally, I'd suggest just sticking to the Subs for this franchise location and enjoy the quick and...