Dunkin' — Restaurant in Lexington

I wish zero stars was an option. So many things to share in this review. We arrived around 12:10pm. No customers were in the restaurant, just our group of four. They did not greet us even though we saw several employees near the drive thru and a manager (? wearing a black DD polo) was counting one of the tills on the counter where orders are served. Finally someone helped us and had a refresher made for one of us, per his order. This person decided to pay for the refresher separately and was given a total of $3.49. The menu board listed the price as $2.49 for a medium refresher with green tea. We questioned the price and the employee said, "I just push a button." We drew his attention to the menu board clearly displaying a price of $2.49. He went back to the register and this time told us we owed $3.89. We pointed out this was even further from the posted price. At this point the polo-shirted employee got involved saying they went by what the register says. We pointed to the menu board yet again to which she became quite defensive, saying the menu price did not include tax. We pointed out a rather obvious mathematical fact - $2.49 plus tax is not $3.49 or $3.89. The polo'd employee then asserted they weren't trying to pocket any money from us. That seemed an odd reaction as nobody in our group accused them of trying to swindle us- we just wanted to pay the posted menu price. She told one of the people in our group that there wasn't any reason to "act like that", which also seemed odd. All we wanted was to pay the posted menu price. We left without our drinks or donuts. I will not ever return to the Versailles Road location. None of their employees ever looked at the menu board right above their heads. None of the employees acknowledged the price discrepancy. We understand they are a corporate organization and do not control their point of sale system nor do they set the prices. What was most striking was the lack of customer service. Starbucks is less than a quarter of a mile from their store and another DD is just a short drive from their location. The DD on Broadway has always given us exemplary service with a focus on courtesy and precision. If you read this cautionary tale and yet decide to visit the DD on Versailles Road, check your receipt carefully. There's no telling what you will be charged. Obviously you can't trust the posted menu prices to impact your costs. It's a shame the leadership at this location is setting such a negative example of customer service. Nobody working showed any initiative to try to mediate our frustration or resolve the situation. Me, my coffee addiction, and my donut obsession will go elsewhere...

I ordered 2 lates and bagel bites. BOTH of my lates were absolutely horrible. One was to sweet and the other had no taste at all. Also the card reader didn’t work and he asked if I had cash… he told me one price but then when my card was ran I was charged a different price. I honestly don’t think the guy knew how to make what we asked him for let alone do his job! The bagel bites were cold. Horrible experience at this location! I will not be back!

UPDATE! I was emailed by a customer service rep and was told if no one reached out to me after two business days to reply to the email and let them know...I replied to the email to let them know no one contacted me and its been alomst a month and STILL no one has...

Well let's start how when you order an expresso the cashier tell you they can't add it in a Frappuccino other places does .and while was waiting for my order the worker there was going on rampage how she is under paid and over worked and the management did not train the right way and the manager on duty was just kept righting in the manger lon while she was ranting in front of customers so very unprofessional her name was chris this had to be embarrassing for the customers to her that they come to get a coffee not to hear about how the employees are unhappy with their job people gets fired for feed back I just wanted to bring this to your attention so you may directly have a meeting with...