Scooter's Coffee — Restaurant in Lexington

Wouldn’t remove the meat from my sandwich even though the app has a button asking if you want the meat removed. I’ve never had an issue at any other Scooters locations with this, but they said their owner made this rule during COVID. It’s a premade sandwich so all they have to do is take the meat off before warming it up. Super simple. There was no one in line behind me, so it wouldn’t have slowed their lines or anything. If you aren’t able to make customizations then you shouldn’t have them available on the app. I’ve attached the screenshot showing all the customizations the app shows that apparently this location will not honor.

When I asked for a refund they told me it would take 12 days. I have to wait 12 days for a refund because you guys aren’t honoring the customizations your app has listed? Ridiculous.

UPDATE: I would suggest going to Coffee Cottage Espresso down the street. They were accommodating, kind, and locally owned. I wish I hadn’t wasted $15 at Scooters before...

VISIT COFFEE COTTAGE NEXT DOOR INSTEAD!

They were completely unwilling to take the meat off of our maple waffle sandwich even though the app has the option for it, my local Scooters does it EVERY SINGLE TIME with no questions asked. I even offered to take it off for them and hand it back to heat up. Nope. Any excuse to keep the meat on the sandwich. I saw the frozen sandwich sitting there, its a 2 second task. You are handling my food with your hands already, whats the hang up on removing the meat patty? I had already placed the mobile order, they made 1/2 my food and wouldn't take the meat off to finish the order properly. completely ridiculous, disputing the entire credit card charge. Food wasted and $15 lost.

not sure why these ladies wouldnt try to satisfy a customer order that was already paid for, power tripping sandwich makers i suppose.

don't bother publicly apologizing with some excuse to try...

This is usually my go to for coffee but lately there’s a lady named Laura “that’s the name she gave me anyways” working mornings and when she works she denies making my online orders so I get a receipt to show that I didn’t get anything and still no refund. For either experiences. No free drink coupons nothing. I don’t understand how it’s so hard to open the store at 6 when everyone else does she doesn’t have it open even at 7:15. She is very rude kept staring over at us but not acknowledging us. Then when she does she just says she can’t make my drink. I work in Kearney so she takes her time with lame excuses and I do not appreciate it. Please get someone in there that cares about doing their job. How can you be a barista if you refuse to make...