Subway — Restaurant in Lexington

The manager Annette quite audibly stated while we were waiting on our order that she would not be making it how it was ordered and then continued to have an attitude when it was politely addressed to her by my husband and I refuse to let anyone speak to him in the pure derogatory manner in which she was so I stepped in and gave her attitude right back- to which she wanted to call me disrespectful but I told her I was simply matching her energy. Don’t go to this store. It’s a waste of time. I’ve never seen a so called restaurant manager care more about being lazy than satisfying her customers. A corporate complaint has been made regarding this experience as well and I will be making sure to...

Arrived early for my pick-up order, just to hear the self-proclaimed manager complain about the order of the sandwich and actively decide to leave off ingredients. They did inform me when I asked about it that they had to prepare more of what was missing on my sandwich. I approached calmly and as I was explaining both workers present came up with an egregious attitude and didn’t seem like they were wanting to help me at all but defend themselves when no blame was being put on them.

Dear upper management, I know you’re reading this. Please coach Anette on people skills, especially if she’s...

I paid extra for avocado and bacon and received neither. A major reason I did this was so my sandwich would be more filling. I honestly had not been to a Subway in years and didn't realize how expensive it had gotten even without extras. If I had stood in line and watched them make it I guess this wouldn't be a problem but between covid and driving 2500 miles this week, I thought I would go the route that involved the least standing...