DoubleDave's Pizzaworks — Restaurant in Liberty Hill

Haven’t been here but one other time. I figured I should give it another shot. Tonight I placed my order online, earliest pick up was an hour away. I called the store and asked if they could pull the order up to an earlier time. They accommodated and said it would be ready in 20. Great!

When I arrived, there was a frantic 5 minutes where nobody had an order for me. As things got more awkward, someone came and let me know that my order went out the door to someone else. After nearly 10 minutes of waiting it had not returned, so I asked them to remake it. Shortly after a very tired man arrived with my order to exchange it with his. While there was an apology, this was clearly pretty far out of the way for him (Richard was his name but his wife ordered).

As for me, ended up getting the order pretty close to the original pick up time, but stood waiting in the store for over 30 minutes. I don’t know what “making it right” is, but left frustrated for me and the other man involved. The manager quietly disclosed that he had a bunch of new people, which I get… but am discouraged from coming back based on my 2 recent...

Last two times we've ordered pizza from Liberty Hill (03/18 and 03/21 between 5pm and 6 pm) and the recipe has changed dramatically. No sauce is included and very very little cheese -- you could see pizza crust without cheese or toppings exposed on top. What happened? We may try one last time and hopefully you go back to previous recipe.

Well, we tried the third and last time today 04/04/2025 and again it was a fail. I explained the previous two bad experiences and guy on phone said they were having problems with new hires but said he would personally make sure order was done right. Got pizzas home and they did add more cheese this time but still no sauce at all. And we ordered liter of regular pepsi and got diet pepsi instead (in a plastic bag that I failed to check, oh well) -- poured it all down the drain. Three strikes now and we won't make this mistake again. So sad as it used to be the best pizza within 10 miles for over two years --...

Tried to pay cash with $100. Cashier told me they can't make change & to go make change somewhere else. Your system wouldn't not ready my chip or swipe. Manager was in her car on the phone & wouldn't not help. 3 employees didn't know how to print a receipt. Got my rolls but still missing the salad. Still trying to figure out how to print the receipt & waiting for my salad to be made. Finally an employee has to go get the manager out of her car. One girl was making my salad & messed it up then the manager leaves the line to make my salad in the walk in. She did not have gloves on. I work in service industry so I know how things go. I did not eat my salad bc I feel she did something to it and she wasn't wearing gloves so how did she grab the lettuce and cheese? This was my second experience at the new Liberty Hill location. Very unprofessional on the...