Dairy Queen — Restaurant in Liberty Hill

Just picked up an order from here. It was the complete wrong order. I politely called to explain what happened and requested to come back and get the correct order. The woman informed me she was the general manager, admitted to having been in her office all day, apologized and told me I could come back to get the correct order. She then proceeded to tell me how the mix up with my order was my fault. Which is lovely to hear when I'm not a manager at a Dairy Queen but a coustomer and one could only assume that if she had been out helping her poor employees get through the orders and managing the business like she is paid to do that I wouldn't have received an incorrect order in the first place. If a mobile order isn't supposed to be picked up in the drive through it should be posted online when you order not commanded of a paying coustomer over a phone call about an incorrect order. She's not my manager and personally I wouldn't hire her to manage a toilet. The other employees who work here are simply lovely and I feel sorry for them having to work with someone who obviously blames everyone else for her mistakes. You're the GM, you're making more than any of them, act like it. Very immature and unprofessional especially when I was being patient and understanding about the whole thing since I've worked in fast food myself. Now I wonder if the same deflection of guilt would have been so bluntly stated to me if I had acted differently myself. Get a new GM literally anyone who doesn't blame and insult your coustomer. If she abuses your guests she abuses her employees I...

Went to drive thru and ordered a steak finger basket and burger with mayo. When I got home I had a half steak half chicken finger basket with old fries and lumpy gravy and a burger with mustard and all that after a long wait in drive thru. Love d q but as with all fast food service is going down hill but workers still want more pay but can't get orders right in a quick, proper way. And here we are again. Ordered a 6 piece steak finger basket and I get a kids meal with chicken fingers. But I do need to say the rest of order was correct but the whole order should be correct. Burgers and chicken and fries are not difficult especially when you consider that the workers think they should get $20a hour ( which that is a level were the should be a skill and experience) NEED SUPERVISION!!!!!!!!!!!!!!! when someone decides to pay for a meal they should get what they ordered especially with the prices ordered a beef taco salad and didn't check it till I got home. NO BEEF. I love dq but like the other fast food will have to ALWAYS check order before leaving. Quality obviously has...

Absolutely depressing. The order taker inside barely spoke(quite and mumbly), never really looked at us, never smiled, looked like she hated her job. There was only 2 customers inside sitting down and one at drive thru. Now to the food, Food was luke warm when it was brought to us, very sloppily put together, miss items in our order. When I went back to counter to get my missing items the young lady said okay then walked to take someones order then went back to tell someone what was missing, food getting colder in the mean time. We are our food after that. Now time for dessert for my wife and I and two grand-children. I went to counter to order dessert, same order taker acting the same way. Ordered a medium and small chocolate dip cones, a medium chocolate sundae, and a regular cone in a cup for the youngest. All I can say, The employees of the Dairy Queen need to go back to Ice-cream training. What a mess. The small cone picture my grandson was faster than I was with the camera but it was just a round hump, no shape and not much ice-cream either. And yes, this is what my cone and my wife's sundae came out...