Golden Chick — Restaurant in Liberty Hill

Okay the food is awesome here! I will give it a five stars on the food. But if you have a large order please if you go through the drive-thru( check your order before you leave to make sure it's all there!) That is my only issue with this place. For the prices you have to pay you expect to get your order go home sit down and eat right? If you don't check it before you leave the window it's on you fair warning! Anytime I go through with a large order a double chicken order with multiple families I never ever get my complete order when I get home it is never all there and I am disabled and it takes a lot for me to get out of the house the first time much less having to get back in the car and drive back up and get the replacements, plus it's already been paid for and I don't feel I should have to do that they should get the order correct the first time. But they do replace it if you will call and make a complaint they are very good about that. But please enjoy your nail and they are very friendly. Okay I went back last night through the drive-thru bad choice! The food was terrible this time period I had the three piece chicken dinner. The chicken was way overcooked almost burnt, the chicken leg was the size of a chicken wing leg the thigh was so small it took three bites and I was done with it and the wing had been fried so hard there was no crust on it and it was black! The only thing that was good was the mashed potatoes and gravy.. I think I finally given up...

This one is worth the read!

If you want your food bag inspected, and by inspected I mean literally gone through, when they forgot to put something in it from your order, then you've found the right place!

I've left a negative review before due to them getting my order wrong. And when I say wrong every time, I mean it.

This time, they forgot to put mash potatoes in our order. I had to make the drive back over there from my house. When I got there, explained the scenario, the Manager, Maria, literally made them go through my order. They opened the bag and the boxes to inspect, and confirm, there were no mash potatoes in there. Talk about customer service!!! As if I wanted to steal some mash potatoes.

If they had just given me mash potatoes, I would have just chalked it up as yet another bad, forgotten food, experience.

Maria, demanding that I be shamed, my food bags literally gone through and inspected, essentially calling me a thief, has directly resulted in this review.

I won't return. I'll drive the extra distance to Leander. I run a very successful, busy, highly reviewed shop. I know what customer loyalty looks like and it's a direct result of doing exactly the opposite of what Maria...

Too bad there isn't an option to leave 0 stars. I do not recommend this establishment & will never give them another dime. I ordered a tender meal with seasoning packets & a kids meal with Mac & cheese. When I was handed the bag i didn't see any seasoning packets. And while I was double checking that they didn't put it in one of the boxes I noticed that my daughters kids meal had fries instead of the Mac & cheese I had requested.

I waited until a young man came to the window & opened it without saying anything. I informed him of the mistake, he made me open the box & lift up the roll. Then he shut the window & walked away. A few moments lady another lady came to the window stating "You didn't order Mac & cheese". Really?! I hope when you're throwing away the extra Mac & cheese & 10 cents worth of a kids cup you realize it costed you a customer.

I then said I had asked for spice packets & didn't get those either. She handed me 2. With the way that LH is expanding it won't be long before there's another option. Until then if we want to-go chicken we'll make the...