Dairy Queen Grill & Chill — Restaurant in Liberty Township

I came here with my family on the evening of Wednesday, August 16th. When we got there we saw that the drive-through line was super long (at least 15 cars), so we decided to go inside to order our food. Unfortunately, the establishment appeared to be very short-staffed (I didn't see more than 4 employees), and it felt like an extremely hectic environment (there was lots of noise coming from the kitchen...). The person that took my order didn't know how to apply a coupon we had, and she had to bring over her manager. The manager was able to apply the coupon, but it was obvious she was very stressed (other customers were coming up to complain about their orders, multiple employees were asking her questions, it was simply a hectic environment). It took roughly 20-30 minutes for my blizzard to come. Regardless of all of that, I got the Mint Brownie blizzard, and it was DELICIOUS! It hit the spot; but it's unfortunate that the service and atmosphere were...

Our family used the drive-thru at 7:10pm this evening and were immediately told your location did not have vanilla ice cream. My wife inquired whether they would just replace an item that always comes with vanilla with either chocolate or something else, to which they said they could. As we were pulling away from the microphone, the worker laughed and said, “People have the dumbest questions… oh!” and immediately realized and shut off the intercom. Our three-year-old son in the car thought this was amusing (sarcasm) that someone blurted into the microphone that his mom is dumb, especially when we’re trying to teach him it’s not kind to use words like that.

Keep it classy, DQ. Maybe your employee training manual should be updated to address incompetent, bratty teenager employees that call your customers dumb, and managers that don’t know how to do something as simple as...

ordered online and when i arrived i was told they were out of the pretzel sticks, which i was totally fine with, not worried about it. Since they didn’t have the item, i asked if i would be refunded for that item. The girl at the register started smacking my order ticket on the counter saying “you can get something else or i guess i can go ask if it can be refunded”. Immediately i was irritated with the situation. It’s all teenagers working in there, not being professional and one of them in the back with a headset was talking about how they’re going to fight someone right now. Complete lack of professionalism and basic customer service. i work with the public every day and have never seen something like this. Disclaimer: i’m in my early 20’s and i’m pretty understanding when it comes to mistakes and items not being available, but this…was something..to...