Marco's Pizza — Restaurant in Liberty Township

Marco's pizza Girard came on strong. But has since left go of some core beliefs like delivery times "miss routing" meaning sending deliveries out that don't route together well with one driver to save on labor. product temp is typically cooler than you would like. They do use quality ingredients, have a decent taste and top your pizza nicely though. The current manager Amber is helpful and has the service excellence you want from a manager however some of the team lack the service aspect. I recently ordered an Italian sub with only Bannana peppers,cheese and mayo... it came with literally ONLY banana peppers and cheese... NO ITALIAN, NO MEAT? when I called the shift mgr he argued it with me, even saying I was ordering wrong and sometimes people order strange things. If I wanted this I would have ordered a vegetarian sub minus everything but peppers right? I suggested if that was the case maybe try asking a clarifying question like.... "Do you want the meat on it??? Delivery time was an hour so I picked up my order and then a replacement sub, now my dinner was cold and my daughter ate late and my family didn't have dinner and a movie together. That's literally there slogan! It was corrected but more and more its falling on Amber the manager too make things right,...

I ordered pizza and wings from the Girard Ohio location (801 State Street, 44420). My family and I order pizza at least once a week. We all really like Marcos. When our order arrived the wings were not what I ordered. The driver said that we would have to contact the store to get it resolved. I called and spoke with Hannah, she said that the store WAS TOO BUSY TO FIX MY ORDER. And that if I wanted what my family ordered I would have to travel to the store to pickup the correct wings or they would credit my account. I asked Hannah the managers name that said that they were TOO BUSY TO FIX MY ORDER and she said Shawn.

I have never had Pizza Hut, Dominos, Papa Johns or any other pizza chain tell me they are too BUSY TO FIX MY ORDER. I am extremely upset that I did not get to eat the wings I paid for, instead I was insulted by the store because I am NOT IMPORTANT ENOUGH for them to care about my family's dinner.

If we are not important enough for them to care about our experience with their company, then I am prepared to discontinue using them as my preferred...

Watch out because this location is very business unfriendly and will not honor time orders. I ordered in advance for my lunch break. Had I known that they could not honor a time order, I would have ordered my food elsewhere for my lunch break. Instead they call me at 4:02pm for a time order scheduled for delivery at 4:30 pm.... Making excuses about how they were backed up on orders... I don't care, if you cannot meet obligations on a time order, you should let someone know about this ahead of time so they can make alternative arrangements. This WILL be my LAST time ordering from Marco's, especially since the service has declined severely in the...