Domino's Pizza — Restaurant in Lima

I've ordered from this particular branch on several occasions, and other than the random forgotten dipping cup it's been normal domino's pizza. Tonight 11/4/23 was the first issue I've had. We had a burnt pizza and the other ones had a very weird smell. Called and explained what was going on, the girl said they'll remake it all is good. A short few mins later I get a call from the manager who starts berating me after I tried to explain what was going on. After a few mins of back and forth, the manager was so loud my wife could hear her plain as as day coming through the phone sitting a few feet away from me. I even offered to bring the order back to the store so that they can verify the odd smell. It reached a point I just wanted a refund, to which she told me it would be back in a few days and hung up on me. I'm shocked and appalled at how unprofessional the manager was for this whole situation and there's a good chance I will no longer do business...

I placed a delivery order by credit card and was told the food would be delivered in 20 minutes. 20 minutes later, I received a call from someone stating they were the manager to tell me that the person who took my order had accidentally voided my payment and so she needed my card number again. After verifying my order, I gave the card number and was told it would be another 45-50 minutes before the food would arrive. After I explained that I had been told 20 minutes and the food should have already been delivered, she said they would get it there as fast as they could. After another 30 minutes the food still hadn't arrived, so I called back and was told they only have one driver in the mornings and it would take him longer than I was originally told. That would have been nice to know. I was also told they couldn't give me a discount since I paid by card. They gave me a free pizza for a later order. Will likely not be...

I’ve ordered pizza from this place 1000 times. They messed up a pizza and I called for them to fix it. I had one person, answer the phone and then hand it off to another person without telling me. That person acted like I was a bother. And then when I received the pizza, it was wrong again. I called and asked to talk to a manager because of the rude service and for them getting the order wrong again. I was told they were not telling me a name and they weren’t giving me any more free food. They also hung up on me several times. At this point it’s not about the food because they’ve messed up my order a few times, but the level of disrespect over a pizza was ridiculous. I have never had anyone be so rude over an order they messed up. Their customers are an INCONVENIENCE to them! That is so...