Happy Daz — Restaurant in Lima

I understand that staffing is difficult due to Covid. I don’t mind waiting a half hour in line for my food. I don’t even mind when they forget to give me mind drink after waiting a half hour in line. I didn’t realize until after I pulled out of their parking lot. Since it too so long for my meal, I didn’t have time to go back. When I got back to my office, I called to let them know that I wasn’t given my drink. After being on hold quite sometime, a gal came on the line and asked if I was the one who forgot her drink. I wasn’t given a drink to forget it but, okay…I forgot my drink. She put me on hold another five minutes and came back with a code. Today, I went through and ordered my drink and as expected during these times, I had a long wait. I tried to tell her that I had a code for the drink but was interrupted and told to pull around. When I went to give the girl my receipt with the code, she harshly grabbed the receipt crumbled it up and threw it on the floor and almost threw my drink at me and slammed the drive through window. I will never go back to this location and after talking to my co-workers who have had similar experiences, I’m probably done with this restaurant...

Went and ordered my usual. About 30 mins before closing so plenty of time. Not only did it take 25 mins for my food, but they left me in the parking lot waiting while they turned off all the lights. Then I asked the lady who came out a question about my food and before I could ask for a refund she walked very briskly away, nearly running, telling me to have a nice night. Very sarcastically, I might add. I ordered what I order on west street so much that they know me by face AND order. But this was something completely different. I paid for an egg to add on my salad, and they didn't even cut it, they didn't give me silverware, nor salad dressing. Usually I don't leave bad reviews, but I had just lost my brother and was with my sister while both of us had forgotten to eat that day. I thought oh, happy Daz is still open on bellefontaine and the food is good, let's go there. I'll NEVER make that mistake again. The girl was rude and I sincerely wanted a refund. Now, with that being said, west street has messed my order up more times than I'd like to admit, but they are so nice and they ALWAYS make it right. This location could learn a few...

I have loved this place for years ! But I ordered my food and the ladies at the counter seemed very stressed due to staff shortage. I got my order which was not correct but I ate my the food it was good but not what I ordered. A Lady walked in to order and one of the employees yelled to the other employee, "You didn't lock the door!" the lady customer said, "was I not supposed come in?" They were closing the lobby due to a staff shortage and there wasn't a sign on any doors plus the doors weren't locked. After the lady customer walked out she complained to an incoming customer, he went in the drive thru and yelled/cussed at the employees about the issues of closing the lobby and being rude. The throwing of food on trays and in the bags isn't not what you do. I understand they are frustrated but that isn't customer service. I have never experienced this at any of the Happy Daz restaurants. The employees don't need to be cussed out because the restaurant doesn't have enough staff, it's not their fault but I also understand being a customer and getting attitude, the wrong order /bad food etc. This needs looked into...