Starbucks — Restaurant in Lincoln

Horrible experience this morning at this location. Placed mobile order to be picked up in lobby to have a meeting with co-workers. Unfortunately this location refused to give me a refund. They forced me to waste more of my time this morning but waiting on hold to talk to three different people to finally get a refund issued. I know for a fact that the store itself can issue mobile order refunds. I’ve had to do it many times before across the country. Sadly, Starbucks closing lobbies has become a tactic they consider normal now every since the “pandemic” I don’t appreciate the poor management at this location… not only are they forcing me to call the 1-800 number to refund my order because they don’t want to take the time out of their day to do it person but they also can’t keep enough staff to apparently run a store front as it should be ran. I only choose Starbucks over other coffee shops because of the lobby it has.

Starbucks has wasted so much of my time this morning that I’m just gonna keep it going and make sure I do everything I can to...

Due to times where I've had to be in to work early I'm so happy this Starbucks is open at 5:30. Everyone I've interacted with on those early mornings has been pleasant and attentive, and very chill for being still dark out. As another reviewer said, Peter is awesome and very, very nice. It's always a treat to have him be your barista. Yeah, the prices are high, but with this shop I can expect the same quality each time I go in. It's nice to know it won't be a toss up wondering if my drink will taste the same as the last time I ordered it.

It's definitely a busy shop, but the atmosphere inside is what you'd expect of a coffee shop. I've been able to sit quietly and do my own thing as well as hang out with friends here. One time I had someone in front of my step-dad and I in the drive thru, and that kind person paid for our drinks. I've never had that happen before, and was incredibly touched. Maybe this Starbucks attracts...

I was reluctant to leave this message because I do enjoy my daily Starbucks, however, I have had numerous visits lately where I’ve been charged in correctly. I’ve been given the wrong product but today kind of took the cake. I ordered a bacon Gouda egg, and when I was handed my sandwich it appeared cool to the touch as I drove off. I noticed it was still frozen and I mean frozen so luckily we have a microwave at our office. But I feel that the attention to detail in this location has really gone by the wayside. I just feel like when you’re paying for a product and have a certain expectation, there should be a level of quality of service and product you receive. I may start to adjust my morning routine in another direction other than Starbucks. I have patronize the Starbucks since the day they opened. I wish we had our...