Dairy Queen Grill & Chill — Restaurant in Lino Lakes

I visited the Grill & Chill location in Hugo, MN (2110 Northern Lights Blvd), on the evening of Sunday, February 19 for my birthday. Having recently become a fan of DQ's Smoothies (Tripleberry with bananas, in particular), I was disappointed to be told this location was no longer stocked with bananas, and that I'd have to choose a different flavor. A plain strawberry smoothie was suggested, to which I agreed. Arriving at the pickup window I was handed the smoothie with the rest of my order; unfortunately, one taste of the $5 smoothie was enough for me to know the flavor wasn't good at all, and I politely requested to change flavors to my original Tripleberry. I was told "no"--I would instead have to pay for an entirely new large smoothie if I wanted a different flavor. This was despite the fact that I had given back the unwanted one, because my fiancé and I weren't going to be drinking it. Rather than extend some sort of courtesy, I was treated to a rather lengthy, rude speech from Kelly, the General Manager, who wanted to explain to me, repeatedly, how I was wrong, though I was only asking that she extend me the courtesy of swapping out the unwanted smoothie for a different flavor. Only after asking in disbelief if I was to have to go on my way without a smoothie did Kelly begrudgingly agree to make a replacement-- "only this one time." I said thank you and, when I received the smoothie, assured her this would not happen again. I received in response from Kelly a rather snarky, "Hope you don't come back." I have to say that I don't think I've ever experienced anything like this anywhere I've been. And all of this from a General Manager no less. I understand that it is not required that one make me another smoothie for free if I don't like it. I just felt I would at least ask, and then all of this happened. The last thing I want to be doing is writing to complain about a horrible experience I had at Dairy Queen, but I come here so often...

Almost everytime I come to this location I regret it. It's like its ran by a bunch of children, especially later in the evening. The most recent visit I had asked for my malt in a paper cup instead of the new plastic cups they're using, mainly because it sweats more and turns milk almost immediately. At first over the intercom it was no big deal but then after the half hour wait in line to get to the window, go figure, they forgot. I asked the person at the window if they could change it for me like i asked over the intercom and she began to question why i wanted the paper cup anyways? As if your job is that hard where you couldn't do it right the first time but then question me as to why I like things the way I do?? BECAUSE I ASKED FOR IT THAT WAY! I was very nice through this ordeal as well. So she takes my plastic cup and drops it from 2 feet in the air in a bigger paper cup and looks and says, "this is fine, right?" Sure ill take the 2 cups instead to get the hell out of here... WOW Dairy Queen, get your act together. I would travel to Forest Lake any day of the week to avoid this place. Hands down the worst service you'll ever receive at a Dairy Queen. I live right next to it in Hugo also......

I used to frequent this dairy queen but unfortunately the service has gone down hill. Yesterday 8-21 I arrived at the drive threw at approximately 744pm. Figure long line no big should take about 10-15 min. Finally ordered my food after 10. Got to the window and the guy who looked either hung over or coming down took our total and tried handing me a coke. We substituted the drinks for a shake and blizzard. We also got curds instead of fries. Sat at the window waiting for the curds and ice cream. The guy tried handing us our burgers and that's it. We get the curds finally and I mention the ice cream. Apparently when you substitute a drink for ice cream it doesn't show up on the ice cream screen. Now I got 2 soggy burgers, cold curds and he hands us 1 dripping mess blizzard and the shake. I ask for napkins and he hands me a sticky wad. Not a stack and wad. Also, I mentioned to the cashier about the substitute when he tried handing me the coke. Why didn't he ask or tell someone to start making the shake and blizzard. Ita right on the screen. We finally left the drive threw at 833pm. Super unorganized and unprofessional. It never used to be this way. Figure...