Aroma Joe's Coffee — Restaurant in Lisbon

The worker was not nice at all even though I was nothing but polite. I made my order, one of the drinks was not made correctly so I went back to get it fixed. I asked for a chia latte, instead I got some sort of coffee mixed with chai latte flavors. I went back and talked to a girl with curly hair, mixed skin color with a septum and a nose piercing. The moment I drove up to the window and said my drink was made wrong she gave me nothing but attitude, saying that I ordered the drink wrong when I've ordered it the same way at every aroma in Maine, after I asked for a refund she directed me to the second window and closed the window before I could speak, they made my drink and then she came out the second window gave me my drink and handed me cash and said " you asked for a refund but we don't do those here so here 5 dollars out of my wallet" gave me the money and closed the window. I dont know if she was having a bad day or just wanted to be rude about the situation, even though she was the one that made the mistake. Regardless that was an awful experience. I don't want her to get fired or anything but it was just not nice thing to do to someone especially when I was calm, nice and collected, even after she was rude to me and my husband about this stupid drink. I just wanted my drink remade without attitude. it sucks because aroma is my favorite drink place and now that I am going to live right next to one I don't want to go to it because I don't want to see this person again. This happened on Sun 25th 2021, posted it late because I haven't had time to...

I’m not usually one to leave reviews because frankly i don’t care enough, however, i’ve decided it’s necessary. i don’t know her name but the girl with curly hair and a neck tattoo was beyond disrespectful. not only did it happen once, but 2 days in a row. i gave her the benefit of the doubt as i know we can all have rough days, but the attitude and disrespect i got from her was uncalled for. Both days the window was slammed in my face for absolutely no reason, she was swearing at me and on top of this made my order wrong. the sandwiches were cold and the rush was completely filled with ice. she then stated that she only gets paid $11 therefor can treat people that way. i’ve worked at aromas in the past so i know between tips and payroll it’s way more than $11, and i’ve never spoken to a customer in that way. i tried to nicely talk to her about it but she wasn’t willing to have a civil conversation. i’m disappointed in costumer service at...

After my last visit I just HAD to write a review! I never really write Google reviews but I definitely wanted other people to know how amazing the service here is. The women working there are always so kind and patient. I didn’t catch her name but a friendly employee told me on my way out the drive through that she put in my hash browns a little longer to make them a little extra toasty- didn’t even have to ask! She just...