Dunkin' — Restaurant in Lititz

UPDATE 10/10: things have majorly improved!!! Staff, products, and quality made a complete turn around! Wtg guys!

I would highly recommend nobody go to the sunken. Up until about a month ago this was a great Duncan to go to but with the new crew and management, it's an absolute Nightmare and disgrace. Every time I've gone they have messed up my order, have given me an attitude giving me my drink or I'm still charged me the same price but giving me something different. I stopped ordering food because for some reason taking cheese off of a sandwich is incomprehensible. The food I still get is cold. I got Bagel Bites twice and they were still cold in the middle and slightly frozen. I ordered a cold brew for one day and told me that they had cold brew and when I took a drink when I left it was that mixture of regular coffee and espresso shot. Sorry but not sorry it is not the same thing. I had to call and ask if they had cold brew and then they got quiet and told me that they're making a fresh batch and that I could come back to get a new drink. Listen, if you don't have the drinks or you're out of it and you need to be transparent with your customers. After five times of the consistency of mess ups and charges that shouldn't have happened, I'm no longer going here. Another thing is is that I remember they had chocolate double Donuts on the menu, I used to get one once a week and then when the new crew left, the new crew says that they never had them and that they never carry them. So when I went to a Dunkin where the old crew members worked into a second Dunkin they said that they always have them and have no idea why they would tell me that. Yesterday I ordered an iced tea unsweetened with two shots of the peach juice from their signature drink. They laughed at me and gave me an attitude with my drink. Today I asked for the same thing and I got a messed up drink again I didn't have it and I just left. So unless you want to waste your money here, go for it. Otherwise I now have to drive 20 minutes out of my way to get my iced tea and Order correct. Such a shame too. You call me a Karen I don't care you can make fun of me for this but Duncan is known for its consistency and this is a terrible way to run its business. Local business and small business need your money more than they do anyway. If the employees and managers do not care then...

Arrived and was busy inside with more people just sitting around not eating. Placed my order when I ordered pastries I only received 1 of the 2 donuts I ordered but on my bill I was only charged for one so I just left it go. With my sandwich order I was told I would need to wait between 5-8 minutes for them to be ready; so I waited after awhile i happened to get get up from table to get napkins & noticed to sandwich boxes sitting on the countertop. They just happened to be my sandwiches but no one bothered to call out that they were ready. We ate and @ the time we were leaving we were the only 2 people in the venue however, when we went outside to our car every parking spot but 1 was occupied with a vehicle. No one was in any of the cars so it left me to think were employees parking in those spaces and if so you would surely lose business by people thinking it was that busy that they would just leave. No one was was in the drive thru area. (Hopefully employees are told to park off site) There were @ least 4-5 visible people behind the counter working area. No one came out to clean the tables off after...

Let's be honest... I shop here every morning... The reason for one star is simply because the other day by $25.0 order was completely jacked up.. I went in today to speak to the manager.. he just kept saying yes yes yes... So I asked do you understand what I'm saying because you answering yes yes is not doing me any good... So I finally said so you jacked my order up which I spend a lot of money each week If one order is $25 add them up for a weekly tote... But yet you don't want to even acknowledge or want to do anything to rectify the situation... I will continue to go there because it was around the corner from my house and that's the only reason... There is another dunking located near where I work I might just start shopping there as I'm a manager where I work and when we jack someone's order up I do whatever I have to do to make that customer happy... That this shop that doesn't seem to be the case and that is extremely...