AutoZone Auto Parts — Local services in Warwick Township

UPDATE : AutoZone sold 2 DEFECTIVE engines ! My truck has been in and out of the shop since Dec. 2021. I was able to drive it a little over 1000 miles with those 2 JUNK engines ! It's currently in the shop waiting for engine #3 from this store. I'm out THOUSANDS of dollars and I STILL don't have a truck I can drive ! A shop in Lititz was paid to install an engine that they purchased from AutoZone. AutoZone did not include ANY warranty information or break in information when I picked up my 07 Avalanche on 6/20/2022 with 189,582 miles on it.. The rebuilder of the engine was NuTech. Warranty information /break in procedures were NOT provided until 10/3/2022. I was told by the shop everything was good to go and to change the oil at 5000 miles. Since we didn't have the paper work that should have been supplied with the engine, it was never broken in properly. I had noticed smoke at start up 3 times until I finally was able to catch it on video and picture ( note : it took time to exit truck with phone and put in camera mode so there was a considerable amount . As I sat in traffic, I noticed the oil pressure drop from 40 to 20 psi as I sat for minutes. Back in shop at 190,287 miles on 8/24/2022, no issues found. At 190,564 miles I was warned by the on board computer I was 2 quarts low on oil !!!!! I added the 2 quarts and documented everything. I noticed at that time I was at least 1 quart low on antifreeze. At 190,928 miles 10/5/2022 I changed the oil. 5 quarts of oil came out when it holds 6 quarts. Knowing it was full after adding the 2 quarts at 190,564 miles I KNEW there was a problem. I used 3 quarts of oil in under 970 miles !!!!! AutoZone WILL NOT replace the defective engine. I was given a list of 11 tests they wanted done to insure the engine is defective. When proved ( I guess my documentation isn't good enough or the 4 master techs who have seen the truck ) they will replace the engine BUT they only pay $50.00 an hour for the shop to replace it. The Shop charges $144.00, so I will be responsible for the difference. SAY WHAT ? I've had the truck for less than 90 days when the issues started and YOU want me to pay THOUSANDS to have your defective engine replaced ? BUYER BEWARE UPDATE : Manuel from AutoZone emailed me October 31 explaining I would be contacted by regional management in 24 hours. It's now November 2, no one has contacted me.

UPDATE: Josh from AutoZone called me at 5:06 pm November 2, 2022. He said the shop who installed the defective motor should handle the warranty and he would call the shop and call me November 3, 2022 to figure this out. It's Nov. 10th at 4:14 pm and I am still waiting for that promised call. The shop, Christian Brothers in Lititz says I needed to deal with AutoZone. The owner of Christian Brothers told my credit card company they are working with me. Last communication I had with them was October 11, 2022 at 6:30pm.

Update : please note the oil pressure pictures. While hot, at idle in drive there is a picture of it holding 40psi, the 2nd shows same scenario 20 minutes later holding 20psi....

Decent location. Not as well stocked as some others. Employees we're helpful and the store was clean.

Updated The staff here has certainly changed since my initial review 2 years ago. Some of the same staff exists and the carry over are quite disgruntled which seems to have led to newer employees to follow suit or vice versa, I'm not sure which. I was looking for a blinker bulb assembly replacement. I'm not very mechanically inclined and I suppose my explanation wasn't good enough. The employee (who had been there from my previous review) simply didn't want to come out to my vehicle to see what I was trying to explain. This led to a loss of a sale that went to advanced auto parts, their direct competitor.

It's worth noting that another younger employee was working with another customer with a battery and came in with the "old battery" complaining that the customer he was helping outside asked him to check something else and he was complaining to the employee who lost his sale with me that he wasn't a mechanic. It seems the younger generation of not wanting to work is actually wearing off on those that have been there for some time. It's pretty sad that employee 2 would say this to employee 1 (who is a manager/supervisor) in front of me (a potential yet lost customer) while employee 1 (the manager/supervisor) rolls his eyes in disgust as if he agrees.

Done with this location for sure. Lititz...

These guys are usually pretty helpful and friendly. I get lots of coupons sent to me by text message and they often have rebates that you can submit online.

I changed my four stars to five. I bought wiper blades for both vehicles.. probably months ago. Never installed them until a week or two ago because I was waiting for weather to happen. One of the blades had been previously returned (didn't realize it) and the clip had been broken off. Was not sure what kind of run around I was going to get since I bought them so long ago. There was no run around. No questions asked. Almost seemed happy that I had stopped in. Got the new wiper blade for me, took it out of the package and checked it. Offered to put it on. Threw away the packaging that I really didnt want anyway. Super friendly. No reason to shop anywhere else for my auto needs. Not sure if this is new management or new staff. I saw a few guys there I had never seen before. I was in and out really quick. Had a nice buy one get one free fuel system cleaner right at the register that I grabbed. ...